Provide your Customers with the Service that will leave a lasting impression
Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don’t cut you off in mid sentence.
The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don’t have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth.
This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn’t willing to admit his mistakes.
Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Extended Diploma in Customer Service
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
- Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting.
Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
|Basics of Customer Service|
|Customer Service Skills Training Templates||01:00:00|
|Customer Service & Retention Checklist||01:00:00|
|Customer Service Checklist||01:00:00|
|Providing Customer Service|
|Module One – Getting Started||00:30:00|
|Module Two – Aspects of Phone Etiquette||01:00:00|
|Module Three – Using Proper Phone Language||01:00:00|
|Module Four – Eliminate Phone Distractions||01:00:00|
|Module Five – Inbound Calls||01:00:00|
|Module Six – Outbound Calls||01:00:00|
|Module Seven – Handling Rude or Angry Callers||01:00:00|
|Module Eight – Handling Interoffice Calls||01:00:00|
|Module Nine – Handling Voicemail Messages||01:00:00|
|Module Ten – Methods of Training Employees||01:00:00|
|Module Eleven – Correcting Poor Telephone Etiquette||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
|Mock Exam- Extended Diploma in Customer Service||00:30:00|
|Final Exam- Extended Diploma in Customer Service||00:30:00|
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.