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Course
Employability
Customer Service
Extended Diploma in Customer Service

Extended Diploma in Customer Service

Boost your customer service skills! Learn communication, retention, telephone etiquette, and professional service techniques with this diploma.

(95 Reviews)

428

Students

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

Extended Diploma in Customer Service Course Overview

The Extended Diploma in Customer Service is a detailed program designed for individuals seeking to excel in customer-facing roles. With 20 lectures totaling 17 hours 30 mins, this course provides in-depth knowledge of essential customer service skills, retention strategies, and professional communication techniques.

You will learn to deliver excellent service, handle customer interactions effectively, and master telephone etiquette. Practical templates, checklists, and exercises ensure you gain skills directly applicable to your role.

What You’ll Learn from this Course

By the end of this course, you will be able to:

Fundamentals of customer service and professional conduct
Effective customer communication and relationship building
Strategies for customer retention and satisfaction
Telephone etiquette and handling queries efficiently
Using service checklists and templates for consistency
Real-life scenarios to practice problem-solving skills

Key Topics Covered in Extended Diploma in Customer Service Course

Customer Service Skills Training Templates
Customer Service & Retention Checklist
Providing Professional Customer Service
Telephone Etiquette Techniques
Real-life Case Studies in Customer Service

Who Is This Course For?

This Extended Diploma in Customer Service Course is ideal for:

Entry Requirements: No formal qualifications required. Learners only need a basic understanding of English and access to a device with an internet connection. The course is accessible on laptops, desktops, tablets, and smartphones, enabling flexible, self-paced study.

Why Learn with iStudy

Lifetime access to the course
No hidden fees or exam charges
CPD Qualification Standards certification on successful completion
Full Tutor support on weekdays (Monday – Friday)
Efficient exam system, assessment, and instant results
Download Printable PDF certificate immediately after completion
Optional hard copy certificate delivery for as little as £9
Improve your chance of gaining professional skills and better earning potential

Career Path

Completing the Extended Diploma in Customer Service Course can open doors to several opportunities, such as:

Start Your Career Today

Enhance your customer service skills with the Extended Diploma in Customer Service. Enrol now to master communication, retention, and telephone etiquette!

Course content

6 Sections 21 lectures 17 hours 30 mins in total

Basics of Customer Service

3 lectures • 3 hour 0 mins

Customer Service Skills Training Templates

01:00:00
Customer Service & Retention Checklist

01:00:00
Customer Service Checklist

01:00:00

Providing Customer Service

5 lectures • 3 hour 30 mins

First Lesson

00:30:00
Second Lesson

01:00:00
Third Lesson

00:30:00
Fourth Lesson

00:30:00
Fifth Lesson

01:00:00

Telephone Etiquette

12 lectures • 11 hour 0 mins

Module One – Getting Started

00:30:00
Module Two – Aspects of Phone Etiquette

01:00:00
Module Three – Using Proper Phone Language

01:00:00
Module Four – Eliminate Phone Distractions

01:00:00
Module Five – Inbound Calls

01:00:00
Module Six – Outbound Calls

01:00:00
Module Seven – Handling Rude or Angry Callers

01:00:00
Module Eight – Handling Interoffice Calls

01:00:00
Module Nine – Handling Voicemail Messages

01:00:00
Module Ten – Methods of Training Employees

01:00:00
Module Eleven – Correcting Poor Telephone Etiquette

01:00:00
Module Twelve – Wrapping Up

00:30:00

Mock Exam

0 lectures • 0 m: 0 s

Mock Exam- Extended Diploma in Customer Service

Final Exam

0 lectures • 0 m: 0 s

Final Exam- Extended Diploma in Customer Service

Order Your Certificate & Transcripts

1 lecture • 0 m: 0 s

Order Your Certificate & Transcripts

Certification

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Student Reviews

Excellent

4.8 Average 6 Reviews

Reviews

Great learning experience with iStudy. Clear lessons and easy to follow. Really impressed.

Loved the flexibility. Studied at my own pace and finished quickly.

Excellent course quality. I feel more confident in my skills now.

iStudy delivered exactly what I needed. Very smooth process.

Customer support was fast and helpful. Got answers straight away.

Great platform. Well-structured lessons and simple navigation.

Really happy with the experience. The certificate arrived quickly.

Clear teaching style and easy to understand. Highly recommend.

Self-paced learning was a huge benefit. Finished around my schedule.

Great value for money. Quality courses and helpful support.

I enjoyed learning with iStudy. Everything was straightforward.

Quick, simple and informative. Made studying stress-free.

Fantastic support team. They resolved my issue in minutes.

Course material was clear and engaging. Very happy overall.

Loved the layout and simple step-by-step lessons.

Prompt certificate delivery. Really impressed with the service.

Good quality courses and easy platform to use.

Very convenient. Learned at my own pace without pressure.

Great experience from start to finish. Worth every penny.

Clear content, supportive team and fast responses. Highly recommend iStudy.

Frequently Asked Question

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.