Complete Office Administration Online Course
Master the essential skills for office administration with this CPD-accredited online course. Learn business writing, communication, time management, and conflict resolution while building confidence to manage daily operations effectively. Perfect for beginners, career changers, or professionals upgrading their skills.
Course content
15 Sections 126 lectures 106 hours 19 mins in total
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Module 01: Introduction to Office Administration
00:14:00 -
Module 02: Skills of an Effective Administrator
00:15:00 -
Business Writing Skills
00:40:00 -
Module 04: Communication Skills
00:13:00 -
Module 5: Managing Meetings and Giving Feedback
01:29:00 -
Module 6: Organisational Skills
01:18:00 -
Module 7: Telephone Etiquette
01:09:00 -
Module 8: Negotiation Techniques
00:18:00 -
Module 9: Conflict Management
00:16:00 -
Module 10: Stress Management
00:18:00 -
Module 11: Time Management
00:39:00
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Module One – Getting Started
00:30:00 -
Module Two – Getting Organized (I)
01:00:00 -
Module Three – Getting Organized (II)
01:00:00 -
Module Four – Managing Time
01:00:00 -
Module Five – Getting It All Done On Time
01:00:00 -
Module Six – Special Tasks
01:00:00 -
Module Seven – Verbal Communication Skills
01:00:00 -
Module Eight – Non-Verbal Communication Skills
01:00:00 -
Module Nine – Empowering Yourself
01:00:00 -
Module Ten – The Team of Two
01:00:00 -
Module Eleven – Taking Care of Yourself
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Working with Words
01:00:00 -
Module Three – Constructing Sentences
01:00:00 -
Module Four – Creating Paragraphs
01:00:00 -
Module Five – Writing Meeting Agendas
01:00:00 -
Module Six – Writing E-mails
01:00:00 -
Module Seven – Writing Business Letters
01:00:00 -
Module Eight – Writing Proposals
01:00:00 -
Module Nine – Writing Reports
01:00:00 -
Module Ten – Other Types of Documents
01:00:00 -
Module Eleven – Proofreading and Finishing
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Introduction
00:30:00 -
Module Two – Basic Terminology
01:00:00 -
Module Three – Basic Terminology (II)
01:00:00 -
Module Four – Accounting Methods
01:00:00 -
Module Five – Keeping Track of Your Business
01:00:00 -
Module Six – Understanding the Balance Sheet
01:00:00 -
Module Seven – Other Financial Statements
01:00:00 -
Module Eight – Payroll Accounting Terminology
01:00:00 -
Module Nine – End of Period Procedures
01:00:00 -
Module Ten – Financial Planning, Budgeting and Control
01:00:00 -
Module Eleven – Auditing
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Aspects of Phone Etiquette
01:00:00 -
Module Three – Using Proper Phone Language
01:00:00 -
Module Four – Eliminate Phone Distractions
01:00:00 -
Module Five – Inbound Calls
01:00:00 -
Module Six – Outbound Calls
01:00:00 -
Module Seven – Handling Rude or Angry Callers
01:00:00 -
Module Eight – Handling Interoffice Calls
01:00:00 -
Module Nine – Handling Voicemail Messages
01:00:00 -
Module Ten – Methods of Training Employees
01:00:00 -
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Opening Word
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Document
01:00:00 -
Module Five – Basic Editing Tasks
01:00:00 -
Module Six – Basic Formatting Tasks
01:00:00 -
Module Seven – Formatting Paragraphs
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Styles
01:00:00 -
Module Ten – Formatting the Page
01:00:00 -
Module Eleven – Sharing Your Document
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Activities- Microsoft Word for Beginners Accredited Course
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Module One – Getting Started
00:30:00 -
Module Two – Opening Excel
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Worksheet
01:00:00 -
Module Five – Viewing Excel Data
01:00:00 -
Module Six – Building Formulas
01:00:00 -
Module Seven – Using Excel Functions
01:00:00 -
Module Eight – Using Quick Analysis
01:00:00 -
Module Nine – Formatting Your Data
01:00:00 -
Module Ten – Using Styles, Themes, and Effects
01:00:00 -
Module Eleven – Printing and Sharing Your Workbook
01:00:00 -
Module Twelve – Wrapping Up
01:00:00 -
Activities – Microsoft Excel for Beginners CPD & IAO Accredited
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Module One – Getting Started
00:30:00 -
Module Two – Opening PowerPoint
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Presentation
01:00:00 -
Module Five – Working with Text
01:00:00 -
Module Six – Formatting Text and Paragraphs
01:00:00 -
Module Seven – Adding Pictures
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Transitions and Animations
01:00:00 -
Module Ten – Setting Up Your Slide Show
01:00:00 -
Module Eleven – Showtime!
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Certified Microsoft PowerPoint for Beginners – Activities
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Module One – Getting Started
00:30:00 -
Module Two – Opening and Closing Access
01:00:00 -
Module Three – An Introduction to Databases
01:00:00 -
Module Four – Sharing Data Using Apps
01:00:00 -
Module Five – Working in Your App
01:00:00 -
Module Six – An Introduction to Desktop Databases
01:00:00 -
Module Seven – Performing Basic Table Tasks
01:00:00 -
Module Eight – Working with Fields
01:00:00 -
Module Nine – Working with Table Relationships
01:00:00 -
Module Ten – An Introduction to Queries, Forms, and Reports
01:00:00 -
Module Eleven – Protecting Your Data
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Activities – Microsoft Access for Beginners CPD Accredited
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Module One – Getting Started
00:30:00 -
Module Two – Opening and Closing Outlook
01:00:00 -
Module Three – Understanding the Interface
01:00:00 -
Module Four – Working with the Message List and the Reading Pane
01:00:00 -
Module Five – Using Message List Commands
01:00:00 -
Module Six – Creating a New Email
01:00:00 -
Module Seven – Managing Email
01:00:00 -
Module Eight – Searching for Items
01:00:00 -
Module Nine – An Introduction to the Calendar
01:00:00 -
Module Ten – An Introduction to Tasks
01:00:00 -
Module Eleven – An Introduction to Contact
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Activities – Accredited Microsoft Outlook for Beginners
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Mock Exam- Complete Office Administration Online Course
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Final Exam- Complete Office Administration Online Course
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Complete Office Administration Online Course
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