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Course Overview
An office administrator’s role includes organising meetings, managing databases, receiving and directing visitors, and more. It requires a great deal of expertise to carry out this long list of responsibilities. But don’t worry, the Complete Office Administration Online Course is here to equip you with all the essential skills to prosper as an office admin.
In this extensive Complete Office Administration Online Course, you will be able to improve your communication skills. You will acquire excellent organisational skills. This curriculum includes lessons on bookkeeping and payroll management. It will enrich your skills in financial planning and budgeting. Step-by-step, you will be able to conquer all the skills to provide adequate admin support.
Whether you are already a professional or wishing to pursue a career in the admin sector, this course is the perfect package to learn how to balance your responsibilities. Join the course to gear up with all the admin skills and prepare for a cherishable career.
What You Will Learn
You’ll learn about:
- Admin Support
- Managing Time
- Verbal and Non-verbal Communication Skills
- Business Writing
- Writing Business Reports, E-mails, Letters and Meeting Agendas
- Bookkeeping & Payroll Management
- Financial Planning, Budgeting and Control
- Auditing
- Customer Service and Telephone Handling
- MS Office and many more
Why You Should Choose This Course From iStudy
Study at your own pace
Full Tutor support on weekdays (Monday – Friday)
Fully compatible with any device
Free Printable PDF Certificate immediately after completion
No prior qualifications are needed to take this course
No hidden fees or exam charges
CPD Qualification Standards and IAO accredited
Efficient exam system, assessment, and instant results
Our customer support team is always ready to help you
Gain professional skills and better earning potential
Certification
After completing the course you’ll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9!
Accreditation
This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service.
Enrol today and learn something new with iStudy.
You’ll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We’re sure you’ll be satisfied with this course.
Course Curriculum
| Complete Office Administration Online Course - Updated Version | |||
| Module 01: Introduction to Office Administration | 00:14:00 | ||
| Module 02: Skills of an Effective Administrator | 00:15:00 | ||
| Module 03: Business Writing Skills | 00:40:00 | ||
| Module 04: Communication Skills | 00:13:00 | ||
| Module 5: Managing Meetings and Giving Feedback | 01:29:00 | ||
| Module 6: Organisational Skills | 01:18:00 | ||
| Module 7: Telephone Etiquette | 01:09:00 | ||
| Module 8: Negotiation Techniques | 00:18:00 | ||
| Module 9: Conflict Management | 00:16:00 | ||
| Module 10: Stress Management | 00:18:00 | ||
| Module 11: Time Management | 00:39:00 | ||
| Complete Office Administration Online Course - Old Version | |||
| Admin Support | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Getting Organized (I) | FREE | 01:00:00 | |
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Working with Words | FREE | 01:00:00 | |
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Bookkeeping & Payroll Management | |||
| Module One – Introduction | FREE | 00:30:00 | |
| Module Two – Basic Terminology | FREE | 01:00:00 | |
| Module Three – Basic Terminology (II) | 01:00:00 | ||
| Module Four – Accounting Methods | 01:00:00 | ||
| Module Five – Keeping Track of Your Business | 01:00:00 | ||
| Module Six – Understanding the Balance Sheet | 01:00:00 | ||
| Module Seven – Other Financial Statements | 01:00:00 | ||
| Module Eight – Payroll Accounting Terminology | 01:00:00 | ||
| Module Nine – End of Period Procedures | 01:00:00 | ||
| Module Ten – Financial Planning, Budgeting and Control | 01:00:00 | ||
| Module Eleven – Auditing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Customer Service and Telephone Handling | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Aspects of Phone Etiquette | 01:00:00 | ||
| Module Three – Using Proper Phone Language | 01:00:00 | ||
| Module Four – Eliminate Phone Distractions | 01:00:00 | ||
| Module Five – Inbound Calls | 01:00:00 | ||
| Module Six – Outbound Calls | 01:00:00 | ||
| Module Seven – Handling Rude or Angry Callers | 01:00:00 | ||
| Module Eight – Handling Interoffice Calls | 01:00:00 | ||
| Module Nine – Handling Voicemail Messages | 01:00:00 | ||
| Module Ten – Methods of Training Employees | 01:00:00 | ||
| Module Eleven – Correcting Poor Telephone Etiquette | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Word | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word for Beginners Accredited Course | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Excel | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel for Beginners CPD & IAO Accredited | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening PowerPoint | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Certified Microsoft PowerPoint for Beginners – Activities | 00:00:00 | ||
| Microsoft Access | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening and Closing Access | FREE | 01:00:00 | |
| Module Three – An Introduction to Databases | 01:00:00 | ||
| Module Four – Sharing Data Using Apps | 01:00:00 | ||
| Module Five – Working in Your App | 01:00:00 | ||
| Module Six – An Introduction to Desktop Databases | 01:00:00 | ||
| Module Seven – Performing Basic Table Tasks | 01:00:00 | ||
| Module Eight – Working with Fields | 01:00:00 | ||
| Module Nine – Working with Table Relationships | 01:00:00 | ||
| Module Ten – An Introduction to Queries, Forms, and Reports | 01:00:00 | ||
| Module Eleven – Protecting Your Data | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Microsoft Access for Beginners CPD Accredited | 00:00:00 | ||
| Microsoft Outlook | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening and Closing Outlook | FREE | 01:00:00 | |
| Module Three – Understanding the Interface | 01:00:00 | ||
| Module Four – Working with the Message List and the Reading Pane | 01:00:00 | ||
| Module Five – Using Message List Commands | 01:00:00 | ||
| Module Six – Creating a New Email | 01:00:00 | ||
| Module Seven – Managing Email | 01:00:00 | ||
| Module Eight – Searching for Items | 01:00:00 | ||
| Module Nine – An Introduction to the Calendar | 01:00:00 | ||
| Module Ten – An Introduction to Tasks | 01:00:00 | ||
| Module Eleven – An Introduction to Contact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities – Accredited Microsoft Outlook for Beginners | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Complete Office Administration Online Course | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Complete Office Administration Online Course | 00:30:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
