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All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business’ customer service.
This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer’s lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs.
Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards.
Course Highlights
Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Diploma in Customer Relationship
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
Course Curriculum
| Professional Diploma in Customer Relationship | |||
| Good Customer Relationship – Why is it Important? | FREE | 01:00:00 | |
| Understanding Your Customers | FREE | 01:00:00 | |
| How to Calculate Customer’s Lifetime Value | 00:30:00 | ||
| How to Keep Your Customers Happy? | 01:00:00 | ||
| How to Get Your Customers to Say ‘Wow!’ | 01:00:00 | ||
| Proven Methods of Customer Retention | 01:00:00 | ||
| The Art of Customer Follow-up | 01:00:00 | ||
| Loyalty Marketing Program | 00:30:00 | ||
| Promotional Items to Enhance Customer Relations | 01:00:00 | ||
| Handling Customer’s Complaints | 01:00:00 | ||
| How to Deal with Difficult Customers | 01:00:00 | ||
| Introducing the Seven Deadly Sins of Customer Service! | 01:00:00 | ||
| Customer Relationship Management (CRM) Software – The Benefits | 01:00:00 | ||
| Choosing a CRM Program | 00:30:00 | ||
| Customer Service over the Phone | 01:00:00 | ||
| Mock Exam | |||
| Final Exam | |||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
