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Outstanding Customer Service - The Ultimate Guide!

Outstanding Customer Service – The Ultimate Guide!

(1 Reviews)

Students

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service – The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.

What do you learn from the course? You’ll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.

What You’ll Learn

STOP Losing Money Due to Poor or Average Customer Service! $$$
Make MORE Money from Each Customer! $$$
SAVE a Fortune in Advertising Dollars! $$$
Get MORE Referrals! $$$
Solve Problems FAST!
Retain Existing Customers!
Learn How to Create an Outstanding Customer Service Experience
Learn the 5 Tenets of TQM
Avoid the 10 Deadly Sins of Customer Service!
How to Handle Difficult Customers like a PRO!
… and MUCH More!!!

Why You Should Choose ‘Outstanding Customer Service – The Ultimate Guide’

Access from all types of devices with internet access and optimum screen size
2.5 hours of video lessons
1 full-length
1 resource to download
A CPD-accredited certificate of completion
Opportunity to download PDF certification promptly after successful completion of the course.
Learning the ways of minimizing loss due to average or poor customer service
Understanding how to handle difficult customers
Learning to create an excellent customer service experience
Avoiding the mistakes and errors in customer service
Gaining knowledge of handling customers for retention

Who Is This Course For?

The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.

Requirements

Basic / Simple Computer Skills
Basic English

Career Path

With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.

Course content

1 Sections 16 lectures 2 hours 45 mins in total

Outstanding Customer Service - The Ultimate Guide!

16 lectures • 2 hour 45 mins

WHY Customer Service Is CRITICAL To Your Business!

00:05:00
Good Isn’t Good Enough!

00:03:00
We Are ALL in the “Helping Field”

00:10:00
Providing “Concierge” Level Of Service

00:06:00
The 5 Tenets Of TQM

00:03:00
How To Boost Customer Satisfaction

00:08:00
How To Avoid The 10 Deadly Sins Of Customer Service!

00:15:00
More Money $$$ – Through Customer Retention

00:05:00
How Much Is A Customer Worth? $$$

00:08:00
Do You Understand Your Customer?

00:07:00
Dealing With Difficult Customers

00:19:00
“LEAP” Into Customer Service!

00:18:00
Exceptional Phone Service

00:17:00
WHY Customers Buy From YOU! $$$

00:17:00
BONUS LECTURE!!! FINAL TIPS!!!

00:07:00
BONUS LECTURE!!! FINAL TIPS!!!

00:17:00

Certification

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Student Reviews

Excellent

5 Average 1 Reviews

Reviews

Great learning experience with iStudy. Clear lessons and easy to follow. Really impressed.

Loved the flexibility. Studied at my own pace and finished quickly.

Excellent course quality. I feel more confident in my skills now.

iStudy delivered exactly what I needed. Very smooth process.

Customer support was fast and helpful. Got answers straight away.

Great platform. Well-structured lessons and simple navigation.

Really happy with the experience. The certificate arrived quickly.

Clear teaching style and easy to understand. Highly recommend.

Self-paced learning was a huge benefit. Finished around my schedule.

Great value for money. Quality courses and helpful support.

I enjoyed learning with iStudy. Everything was straightforward.

Quick, simple and informative. Made studying stress-free.

Fantastic support team. They resolved my issue in minutes.

Course material was clear and engaging. Very happy overall.

Loved the layout and simple step-by-step lessons.

Prompt certificate delivery. Really impressed with the service.

Good quality courses and easy platform to use.

Very convenient. Learned at my own pace without pressure.

Great experience from start to finish. Worth every penny.

Clear content, supportive team and fast responses. Highly recommend iStudy.

Frequently Asked Question

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.