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In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service – The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. 

What do you learn from the course? You’ll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.

What you’ll learn

  • STOP Losing Money Due to Poor or Average Customer Service! $$$
  • Make MORE Money from Each Customer! $$$
  • SAVE a Fortune in Advertising Dollars! $$$
  • Get MORE Referrals! $$$
  • Solve Problems FAST!
  • Retain Existing Customers!
  • Learn How to Create an Outstanding Customer Service Experience
  • Learn the 5 Tenets of TQM
  • Avoid the 10 Deadly Sins of Customer Service!
  • How to Handle Difficult Customers like a PRO!
  • … and MUCH More!!!

Why You Should Choose ‘Outstanding Customer Service – The Ultimate Guide’

  • Access from all types of devices with internet access and optimum screen size
  • 2.5 hours of video lessons
  • 1 full-length
  • 1 resource to download
  • A CPD-accredited certificate of completion
  • Opportunity to download PDF certification promptly after successful completion of the course.
  • Learning the ways of minimizing loss due to average or poor customer service
  • Understanding how to handle difficult customers
  • Learning to create an excellent customer service experience
  • Avoiding the mistakes and errors in customer service
  • Gaining knowledge of handling customers for retention

Who is this course for?

The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.

Requirements

  • Basic / Simple Computer Skills
  • Basic English

Career Path

With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.

Course Curriculum

Outstanding Customer Service - The Ultimate Guide!
WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00
Good Isn’t Good Enough! 00:03:00
We Are ALL in the “Helping Field” 00:10:00
Providing “Concierge” Level Of Service 00:06:00
The 5 Tenets Of TQM 00:03:00
How To Boost Customer Satisfaction 00:08:00
How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
More Money $$$ – Through Customer Retention 00:05:00
How Much Is A Customer Worth? $$$ 00:08:00
Do You Understand Your Customer? 00:07:00
Dealing With Difficult Customers 00:19:00
“LEAP” Into Customer Service! 00:18:00
Exceptional Phone Service 00:17:00
WHY Customers Buy From YOU! $$$ 00:17:00
BONUS LECTURE!!! FINAL TIPS!!! 00:07:00
BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

FAQs

This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

Course Reviews

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11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3900 4072
hello@istudy.org.uk

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