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Business & Management
Diploma in Office Admin and Customer Service

Diploma in Office Admin and Customer Service

Master office administration and customer service. Learn organization, communication, Microsoft Office, and professional skills with this diploma.

(130 Reviews)

441

Students

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

Diploma in Office Admin and Customer Service Course Overview

The Diploma in Office Admin and Customer Service is an extensive program designed for individuals looking to excel in administrative and customer-facing roles. With 97 lectures totaling 89 hours, this course covers all key areas including office administration, organizational skills, time management, communication, customer service, and Microsoft Office applications (Word, Excel, PowerPoint).

You will gain practical skills to handle office tasks efficiently, interact with clients professionally, and use technology effectively. The course combines theoretical knowledge with hands-on exercises to ensure you are workplace-ready.

What You’ll Learn from this Course

By the end of this course, you will be able to:

Essential office administration and organizational skills
Time management and task prioritization
Customer service excellence and telephone etiquette
Microsoft Office Word, Excel, and PowerPoint proficiency
Managing teams and empowering yourself at work
Handling customer relations and professional dealings

Key Topics Covered in Diploma in Office Admin and Customer Service Course

Admin Support & Special Tasks
Organisational and Time Management Skills
Customer Relations & Telephone Etiquette
Microsoft Office Word, Excel, and PowerPoint
Professional Communication Skills
Empowerment and Team Management

Who Is This Course For?

This Diploma in Office Admin and Customer Service is ideal for:

Entry Requirements: No formal qualifications required. Learners only need a basic understanding of English and access to a device with an internet connection. The course is accessible on laptops, desktops, tablets, and smartphones, enabling flexible, self-paced study.

Why Learn with iStudy

Lifetime access to the course
No hidden fees or exam charges
CPD Qualification Standards certification on successful completion
Full Tutor support on weekdays (Monday – Friday)
Efficient exam system, assessment, and instant results
Download Printable PDF certificate immediately after completion
Optional hard copy certificate delivery for as little as £9
Improve your chance of gaining professional skills and better earning potential

Career Path

Completing the Diploma in Office Admin and Customer Service can open doors to several opportunities, such as:

Start Your Career Today

Advance your administrative and customer service skills with the Diploma in Office Admin and Customer Service. Enrol now to master office management, communication, and MS Office tools!

Course content

11 Sections 98 lectures 89 hours 0 mins in total

Mock Exam- Diploma in Office Admin and Customer Service

Final Exam

0 lectures • 0 m: 0 s

Final Exam- Diploma in Office Admin and Customer Service

Order Your Certificate & Transcripts

1 lecture • 0 m: 0 s

Order Your Certificate & Transcripts

Certification

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Student Reviews

Excellent

4 Average 1 Reviews

Reviews

Great learning experience with iStudy. Clear lessons and easy to follow. Really impressed.

Loved the flexibility. Studied at my own pace and finished quickly.

Excellent course quality. I feel more confident in my skills now.

iStudy delivered exactly what I needed. Very smooth process.

Customer support was fast and helpful. Got answers straight away.

Great platform. Well-structured lessons and simple navigation.

Really happy with the experience. The certificate arrived quickly.

Clear teaching style and easy to understand. Highly recommend.

Self-paced learning was a huge benefit. Finished around my schedule.

Great value for money. Quality courses and helpful support.

I enjoyed learning with iStudy. Everything was straightforward.

Quick, simple and informative. Made studying stress-free.

Fantastic support team. They resolved my issue in minutes.

Course material was clear and engaging. Very happy overall.

Loved the layout and simple step-by-step lessons.

Prompt certificate delivery. Really impressed with the service.

Good quality courses and easy platform to use.

Very convenient. Learned at my own pace without pressure.

Great experience from start to finish. Worth every penny.

Clear content, supportive team and fast responses. Highly recommend iStudy.

Frequently Asked Question

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.