Course Description
Learn the ways of an Office Admin and Customer Service provider
Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you.
Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries.
During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service.
Course Highlights
Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Diploma in Office Admin and Customer Service
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our
Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
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Module One – Getting Started 00:30:00 -
Module Two – Getting Organized (I) 01:00:00
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Module Three – Getting Organized (II) 01:00:00
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Module Four – Managing Time 01:00:00
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Module Five – Getting It All Done On Time 01:00:00
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Module Six – Special Tasks 01:00:00
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Module Seven – Verbal Communication Skills 01:00:00
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Module Eight – Non-Verbal Communication Skills 01:00:00
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Module Nine – Empowering Yourself 01:00:00
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Module Ten – The Team of Two 01:00:00
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Module Eleven – Taking Care of Yourself 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 01:00:00
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Module Two – Why Your Office Needs Administrative Procedures 01:00:00
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Module Three – Gathering the Right Tools 01:00:00
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Module Four – Identifying Procedures to Include 01:00:00
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Module Five – Top Five Procedures to Record 01:00:00
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Module Six – What to Include in Your Binder (I) 01:00:00
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Module Seven – What to Include in Your Binder (II) 01:00:00
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Module Eight – Organizing Your Binder 01:00:00
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Module Nine – What Not to Include in the Procedure Guide 01:00:00
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Module Ten – Share Office Procedure Guide 01:00:00
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Module Eleven – Successfully Executing the Guide 01:00:00
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Module Twelve – Wrapping Up 01:00:00
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Module One – Getting Started 00:30:00
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Module Two – Remove the Clutter 01:00:00
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Module Three – Prioritize 01:00:00
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Module Four – Scheduling Your Time 01:00:00
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Module Five – To Do Lists 01:00:00
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Module Six – Paper and Paperless Storage 01:00:00
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Module Seven – Organization in Your Work Area 01:00:00
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Module Eight – Tools to Fight Procrastination 01:00:00
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Module Nine – Organizing Your Inbox 01:00:00
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Module Ten – Avoid the Causes of Disorganization 01:00:00
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Module Eleven – Discipline is the Key to Stay Organized 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Administrative Skills Developing Diploma- Activities
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Module One – Getting Started 00:30:00
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Module Two – The Right Attitude Starts with You 01:00:00
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Module Three – Stress Management (Internal Stressors) 01:00:00
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Module Four – Stress Management (External Stressors) 00:30:00
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Module Five – Transactional Analysis 01:00:00
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Module Six – Why are Some Customers Difficult 01:00:00
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Module Seven – Dealing with the Customer Over the Phone 01:00:00
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Module Eight – Dealing with the Customer In Person 01:00:00
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Module Nine – Sensitivity in Dealing with Customers 01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Aspects of Phone Etiquette 01:00:00
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Module Three – Using Proper Phone Language 01:00:00
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Module Four – Eliminate Phone Distractions 01:00:00
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Module Five – Inbound Calls 01:00:00
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Module Six – Outbound Calls 01:00:00
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Module Seven – Handling Rude or Angry Callers 01:00:00
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Module Eight – Handling Interoffice Calls 01:00:00
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Module Nine – Handling Voicemail Messages 01:00:00
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Module Ten – Methods of Training Employees 01:00:00
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Module Eleven – Correcting Poor Telephone Etiquette 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Opening Word 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Document 01:00:00
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Module Five – Basic Editing Tasks 01:00:00
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Module Six – Basic Formatting Tasks 01:00:00
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Module Seven – Formatting Paragraphs 01:00:00
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Module Eight – Advanced Formatting Tasks 01:00:00
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Module Nine – Working with Styles 01:00:00
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Module Ten – Formatting the Page 01:00:00
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Module Eleven – Sharing Your Document 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Opening PowerPoint 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Presentation 01:00:00
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Module Five – Working with Text 01:00:00
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Module Six – Formatting Text and Paragraphs 01:00:00
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Module Seven – Adding Pictures 01:00:00
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Module Eight – Advanced Formatting Tasks 01:00:00
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Module Nine – Working with Transitions and Animations 01:00:00
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Module Ten – Setting Up Your Slide Show 01:00:00
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Module Eleven – Showtime! 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Opening Excel 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Worksheet 01:00:00
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Module Five – Viewing Excel Data 01:00:00
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Module Six – Building Formulas 01:00:00
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Module Seven – Using Excel Functions 01:00:00
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Module Eight – Using Quick Analysis 01:00:00
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Module Nine – Formatting Your Data 01:00:00
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Module Ten – Using Styles, Themes, and Effects 01:00:00
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Module Eleven – Printing and Sharing Your Workbook 01:00:00
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Module Twelve – Wrapping Up 01:00:00
Course Reviews
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This course includes:
A goodinsight into administration work
This course offers a good insight into administrative work for those who have never worked in an office. The quality of the grammar and incorrect words used in some sections, does suggest that checks were carried out via spell and grammar checks rather than a human being! The sections on Word, Power Point and Excel were very useful without being too complicated to follow.