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Begin your acquaintance of customer care and know how to deal with the customers with the Customer Care: Getting it Right course.

Handling customer efficiently is one of the secrets to success. The course is designed for the people who need to work with the customers or other public. Throughout the course, you will be taken on the journey to identify yourself as an eloquent speaker and a good listener. You will learn how to start a conversation, how to engage your listeners, and how to handle complaints or feedback. The course helps you to understand your audience and guides you in the right ways of communication.  The pitfalls that you need to avoid will also be focused on the course.

By the end of the course, you will be confident enough to handle and manage your customers and also able to deliver high-quality customer service.

What Will I Learn?

  • To develop an understanding of what is involved in effective customer care
  • To become aware of pitfalls to avoid
  • To become more confident in delivering high-quality customer care

Requirements

  • There are no specific course requirements apart from a commitment to delivering high-quality customer care

Course Curriculum

Overview
Customer Care Promo FREE 00:02:00
Introduction FREE 00:05:00
Lesson Two: Experiencing Customer Care
Exploring Our Own Experiences of Being Customers 00:01:00
Exploring Our Own Experiences Part Two 00:05:00
Lesson Three: Meet and Greet
Meet and greet 00:03:00
Lesson Four: Equality and Diversity
Equality and diversity 00:07:00
Lesson Five: Telephone Skills
Telephone skills 00:12:00
Lesson Six: Hints and Tips
Hints and tips for best practice 00:18:00
Lesson Seven: Complaints
Dealing with complaints 00:11:00
Lesson Eight: Conclusion
Conclusion 00:02:00
Course Certification
Order your Certificate 00:00:00

FAQs

This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

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