Certified Office Admin and Receptionist Skills Training
Course Overview Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to …
Course Description
11 Sections 112 lectures 74 hours 4 mins in total
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Introduction to Reception and Receptionist
00:26:00 -
Business Telephone Skills
00:20:00 -
Representing Your Boss and Company
00:36:00 -
Mail Services and Shipping
00:28:00 -
Travel Arrangements
00:25:00 -
Organising Meeting and Conferences
00:29:00 -
Time Management
00:35:00 -
Record Keeping and Filing Systems
00:28:00 -
Business Writing Skills
00:41:00 -
Organisational Skills
00:26:00 -
Communication Skills
00:27:00 -
Customer Service
00:17:00 -
Effective Planning and Scheduling
00:52:00 -
Invoicing/Petty Cash
00:28:00 -
Business Environment
00:16:00
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Navigate the Excel User Interface
00:28:00 -
Use Excel Commands
00:28:00 -
Create and Save a Basic Workbook
00:19:00 -
Enter Cell Data
00:12:00 -
Use Excel Help
00:05:00 -
Create Worksheet Formulas
00:15:00 -
Insert Functions
00:17:00 -
Reuse Formulas and Functions
00:17:00 -
Insert, Delete, and Adjust Cells, Columns, and Rows
00:10:00 -
Search for and Replace Data
00:09:00 -
Use Proofing and Research Tools
00:07:00 -
Apply Text Formats
00:16:00 -
Apply Number Format
00:08:00 -
Align Cell Contents
00:09:00 -
Apply Styles and Themes
00:12:00 -
Apply Basic Conditional Formatting
00:11:00 -
Create and Use Templates
00:08:00 -
Preview and Print a Workbook
00:10:00 -
Set Up the Page Layout
00:09:00 -
Configure Headers and Footers
00:07:00 -
Manage Worksheets
00:05:00 -
Manage Workbook and Worksheet Views
00:07:00 -
Manage Workbook Properties
00:06:00
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Module One – Getting Started
00:30:00 -
Module Two – Getting Organized (I)
01:00:00 -
Module Three – Getting Organized (II)
01:00:00 -
Module Four – Managing Time
01:00:00 -
Module Five – Getting It All Done On Time
01:00:00 -
Module Six – Special Tasks
01:00:00 -
Module Seven – Verbal Communication Skills
01:00:00 -
Module Eight – Non-Verbal Communication Skills
01:00:00 -
Module Nine – Empowering Yourself
01:00:00 -
Module Ten – The Team of Two
01:00:00 -
Module Eleven – Taking Care of Yourself
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
01:00:00 -
Module Two – Why Your Office Needs Administrative Procedures
01:00:00 -
Module Three – Gathering the Right Tools
01:00:00 -
Module Four – Identifying Procedures to Include
01:00:00 -
Module Five – Top Five Procedures to Record
01:00:00 -
Module Six – What to Include in Your Binder (I)
01:00:00 -
Module Seven – What to Include in Your Binder (II)
01:00:00 -
Module Eight – Organizing Your Binder
01:00:00 -
Module Nine – What Not to Include in the Procedure Guide
01:00:00 -
Module Ten – Share Office Procedure Guide
01:00:00 -
Module Eleven – Successfully Executing the Guide
01:00:00 -
Module Twelve – Wrapping Up
01:00:00
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Module One – Getting Started
00:30:00 -
Module Two – Remove the Clutter
01:00:00 -
Module Three – Prioritize
01:00:00 -
Module Four – Scheduling Your Time
01:00:00 -
Module Five – To Do Lists
01:00:00 -
Module Six – Paper and Paperless Storage
01:00:00 -
Module Seven – Organization in Your Work Area
01:00:00 -
Module Eight – Tools to Fight Procrastination
01:00:00 -
Module Nine – Organizing Your Inbox
01:00:00 -
Module Ten – Avoid the Causes of Disorganization
01:00:00 -
Module Eleven – Discipline is the Key to Stay Organized
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Administrative Skills Developing Diploma- Activities
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Receptionist
00:30:00 -
Importance of Receptionist
00:15:00 -
Different Types of Receptionist & Roles
01:00:00 -
Communication Skills for Receptionist
01:00:00 -
Telephone Skills
01:00:00 -
Listening Skills
01:00:00 -
Taking Messages
00:30:00 -
Presenting & Appearance
00:30:00 -
Reservation Procedure
00:15:00 -
Confidentiality Checklist
00:15:00 -
Being Organized as Receptionist
00:15:00 -
Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00 -
Module Two – The Right Attitude Starts with You
01:00:00 -
Module Three – Stress Management (Internal Stressors)
01:00:00 -
Module Four – Stress Management (External Stressors)
00:30:00 -
Module Five – Transactional Analysis
01:00:00 -
Module Six – Why are Some Customers Difficult
01:00:00 -
Module Seven – Dealing with the Customer Over the Phone
01:00:00 -
Module Eight – Dealing with the Customer In Person
01:00:00 -
Module Nine – Sensitivity in Dealing with Customers
01:00:00 -
Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00 -
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Core Skills Required
01:00:00 -
Module Three – Self-Management (I)
01:00:00 -
Module Four – Self-Management (II)
01:00:00 -
Module Five – Time Management (I)
01:00:00 -
Module Six – Time Management (II)
01:00:00 -
Module Seven – Organizing and Planning (I)
01:00:00 -
Module Eight – Organizing and Planning (II)
01:00:00 -
Module Nine – Communication (I)
01:00:00 -
Module Ten – Communication (II)
01:00:00 -
Module Eleven – Additional Challenges
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Professional Telephone Receptionist Course- Activities
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Mock Exam- Certified Office Admin and Receptionist Skills Training
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Final Exam- Certified Office Admin and Receptionist Skills Training
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