Certified Office Admin and Receptionist Skills Training
Course Overview Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to …
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Course Description
Course Overview
Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to scheduling appointments and dealing with clients. To succeed in this role, you’ll need to have an array of soft skills and be an excellent communicator.
This is where this Receptionist Skills Course comes in!
In this Online Receptionist Course, you will learn a range of skills needed to excel in any office support role. It will teach you all about telephone etiquette, time management, business communication, organisation, and much more. You will also familiarise with fundamental office procedures.
The role and responsibilities of a Receptionist will be discussed throughout the course, through case studies designed for aspiring professionals. What’s more, this course is packed with tips and strategies for self-empowerment and professional development, including how to stay disciplined and manage workplace stress.
Gain a recognised qualification in Admin & Receptionist Skills and advance your career today!
What You Will Learn
In this Receptionist Training Course, you will learn a wide range of transferable skills and administrative skills needed to become a successful Receptionist. It covers ley office procedures, office etiquette, professional development techniques, and much more.
- Strategies for Getting Organised & Managing Your Time
- Improving Your Verbal and Nonverbal Communication
- Self-Empowerment Techniques for the Workplace
- How to Work Effectively in a Team of Two
- An Overview of Office Administrative Procedures
- The Role & Responsibilities of a Receptionist
- What You Should Include in Your Binder
- How to Schedule and Prioritise Your Time
- Business Writing and Telephone Etiquette
- How to Deal With Difficult Customers/Clients
Why You Should Choose This Course From iStudy
Study at your own pace
Full Tutor support on weekdays (Monday – Friday)
Fully compatible with any device
Free Printable PDF Certificate immediately after completion
No prior qualifications are needed to take this course
No hidden fees or exam charges
CPD Qualification Standards and IAO accredited
Efficient exam system, assessment, and instant results
Our customer support team is always ready to help you
Gain professional skills and better earning potential
Certification
After completing the course you’ll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9!
Accreditation
This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service.
Enrol today and learn something new with iStudy.
You’ll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We’re sure you’ll be satisfied with this course.
11 Sections 112 lectures 74 hours 4 mins in total
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Introduction to Reception and Receptionist 00:26:00 -
Business Telephone Skills 00:20:00
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Representing Your Boss and Company 00:36:00
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Mail Services and Shipping 00:28:00
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Travel Arrangements 00:25:00
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Organising Meeting and Conferences 00:29:00
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Time Management 00:35:00
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Record Keeping and Filing Systems 00:28:00
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Business Writing Skills 00:41:00
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Organisational Skills 00:26:00
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Communication Skills 00:27:00
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Customer Service 00:17:00
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Effective Planning and Scheduling 00:52:00
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Invoicing/Petty Cash 00:28:00
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Business Environment 00:16:00
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Navigate the Excel User Interface 00:28:00
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Use Excel Commands 00:28:00
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Create and Save a Basic Workbook 00:19:00
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Enter Cell Data 00:12:00
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Use Excel Help 00:05:00
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Create Worksheet Formulas 00:15:00
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Insert Functions 00:17:00
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Reuse Formulas and Functions 00:17:00
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Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
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Search for and Replace Data 00:09:00
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Use Proofing and Research Tools 00:07:00
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Apply Text Formats 00:16:00
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Apply Number Format 00:08:00
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Align Cell Contents 00:09:00
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Apply Styles and Themes 00:12:00
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Apply Basic Conditional Formatting 00:11:00
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Create and Use Templates 00:08:00
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Preview and Print a Workbook 00:10:00
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Set Up the Page Layout 00:09:00
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Configure Headers and Footers 00:07:00
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Manage Worksheets 00:05:00
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Manage Workbook and Worksheet Views 00:07:00
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Manage Workbook Properties 00:06:00
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Module One – Getting Started 00:30:00
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Module Two – Getting Organized (I) 01:00:00
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Module Three – Getting Organized (II) 01:00:00
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Module Four – Managing Time 01:00:00
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Module Five – Getting It All Done On Time 01:00:00
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Module Six – Special Tasks 01:00:00
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Module Seven – Verbal Communication Skills 01:00:00
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Module Eight – Non-Verbal Communication Skills 01:00:00
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Module Nine – Empowering Yourself 01:00:00
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Module Ten – The Team of Two 01:00:00
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Module Eleven – Taking Care of Yourself 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 01:00:00
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Module Two – Why Your Office Needs Administrative Procedures 01:00:00
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Module Three – Gathering the Right Tools 01:00:00
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Module Four – Identifying Procedures to Include 01:00:00
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Module Five – Top Five Procedures to Record 01:00:00
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Module Six – What to Include in Your Binder (I) 01:00:00
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Module Seven – What to Include in Your Binder (II) 01:00:00
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Module Eight – Organizing Your Binder 01:00:00
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Module Nine – What Not to Include in the Procedure Guide 01:00:00
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Module Ten – Share Office Procedure Guide 01:00:00
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Module Eleven – Successfully Executing the Guide 01:00:00
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Module Twelve – Wrapping Up 01:00:00
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Module One – Getting Started 00:30:00
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Module Two – Remove the Clutter 01:00:00
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Module Three – Prioritize 01:00:00
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Module Four – Scheduling Your Time 01:00:00
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Module Five – To Do Lists 01:00:00
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Module Six – Paper and Paperless Storage 01:00:00
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Module Seven – Organization in Your Work Area 01:00:00
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Module Eight – Tools to Fight Procrastination 01:00:00
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Module Nine – Organizing Your Inbox 01:00:00
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Module Ten – Avoid the Causes of Disorganization 01:00:00
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Module Eleven – Discipline is the Key to Stay Organized 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Administrative Skills Developing Diploma- Activities
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Receptionist 00:30:00
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Importance of Receptionist 00:15:00
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Different Types of Receptionist & Roles 01:00:00
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Communication Skills for Receptionist 01:00:00
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Telephone Skills 01:00:00
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Listening Skills 01:00:00
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Taking Messages 00:30:00
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Presenting & Appearance 00:30:00
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Reservation Procedure 00:15:00
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Confidentiality Checklist 00:15:00
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Being Organized as Receptionist 00:15:00
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Becoming a Successful Receptionist 00:15:00
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Module One – Getting Started 00:30:00
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Module Two – The Right Attitude Starts with You 01:00:00
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Module Three – Stress Management (Internal Stressors) 01:00:00
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Module Four – Stress Management (External Stressors) 00:30:00
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Module Five – Transactional Analysis 01:00:00
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Module Six – Why are Some Customers Difficult 01:00:00
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Module Seven – Dealing with the Customer Over the Phone 01:00:00
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Module Eight – Dealing with the Customer In Person 01:00:00
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Module Nine – Sensitivity in Dealing with Customers 01:00:00
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Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Core Skills Required 01:00:00
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Module Three – Self-Management (I) 01:00:00
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Module Four – Self-Management (II) 01:00:00
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Module Five – Time Management (I) 01:00:00
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Module Six – Time Management (II) 01:00:00
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Module Seven – Organizing and Planning (I) 01:00:00
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Module Eight – Organizing and Planning (II) 01:00:00
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Module Nine – Communication (I) 01:00:00
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Module Ten – Communication (II) 01:00:00
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Module Eleven – Additional Challenges 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Professional Telephone Receptionist Course- Activities
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Mock Exam- Certified Office Admin and Receptionist Skills Training
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Final Exam- Certified Office Admin and Receptionist Skills Training
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After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.
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