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Employability
Customer Service
Advanced Professional Diploma in Customer Relationship Management

Advanced Professional Diploma in Customer Relationship Management

Master customer relationships and retention strategies. Learn CRM, loyalty programs, complaint handling, and advanced service techniques.

(120 Reviews)

572

Students

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

Advanced Professional Diploma in Customer Relationship Management Course Overview

The Advanced Professional Diploma in Customer Relationship Management is a comprehensive program designed for professionals seeking to master customer relationship strategies. With 27 lectures totaling 23 hours 30 mins, this course dives deep into customer engagement, retention, and advanced CRM techniques.

You will learn to build strong relationships, implement loyalty programs, handle complaints effectively, and utilize CRM software to improve customer satisfaction and business outcomes.

What You’ll Learn from this Course

By the end of this course, you will be able to:

Importance of strong customer relationships
Understanding customer behavior and lifetime value
Techniques to keep customers happy and engaged
Handling complaints and managing difficult customers
Effective use of CRM software for business growth
Customer service over the phone and follow-up techniques

Key Topics Covered in Customer Relationship Management Course

Good Customer Relationship – Why is it Important?
Understanding Your Customers
How to Calculate Customer’s Lifetime Value
Loyalty Marketing Program
Handling Customer Complaints & Difficult Customers
Customer Service over the Phone

Who Is This Course For?

This Customer Relationship Management Course is ideal for:

Entry Requirements: No formal qualifications required. Learners only need a basic understanding of English and access to a device with an internet connection. The course is accessible on laptops, desktops, tablets, and smartphones, enabling flexible, self-paced study.

Why Learn with iStudy

Lifetime access to the course
No hidden fees or exam charges
CPD Qualification Standards certification on successful completion
Full Tutor support on weekdays (Monday – Friday)
Efficient exam system, assessment, and instant results
Download Printable PDF certificate immediately after completion
Optional hard copy certificate delivery for as little as £9
Improve your chance of gaining professional skills and better earning potential

Career Path

Completing the Customer Relationship Management Course can open doors to several opportunities, such as:

Start Your Career Today

Advance your customer relationship skills with the Advanced Professional Diploma in Customer Relationship Management. Enrol now to master retention, loyalty, and CRM strategies!

Course content

5 Sections 28 lectures 23 hours 30 mins in total

Relationship with Customers

15 lectures • 13 hour 0 mins

Good Customer Relationship – Why is it Important?

01:00:00
Understanding Your Customers

01:00:00
How to Calculate Customer’s Lifetime Value

00:30:00
How to Keep Your Customers Happy?

01:00:00
How to Get Your Customers to Say ‘Wow!’

01:00:00
Proven Methods of Customer Retention

01:00:00
The Art of Customer Follow-up

01:00:00
Loyalty Marketing Program

00:30:00
Promotional Items to Enhance Customer Relations

01:00:00
Handling Customer’s Complaints

01:00:00
How to Deal with Difficult Customers

00:30:00
Introducing the Seven Deadly Sins of Customer Service!

01:00:00
Customer Relationship Management (CRM) Software – The Benefits

01:00:00
Choosing a CRM Program

00:30:00
Customer Service over the Phone

01:00:00

Customer Relations and Dealing

12 lectures • 10 hour 30 mins

Module One – Getting Started

00:30:00
Module Two – The Right Attitude Starts with You

01:00:00
Module Three – Stress Management (Internal Stressors)

01:00:00
Module Four – Stress Management (External Stressors)

00:30:00
Module Five – Transactional Analysis

01:00:00
Module Six – Why are Some Customers Difficult

01:00:00
Module Seven – Dealing with the Customer Over the Phone

01:00:00
Module Eight – Dealing with the Customer In Person

01:00:00
Module Nine – Sensitivity in Dealing with Customers

01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer

01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

01:00:00
Module Twelve – Wrapping Up

00:30:00

Mock Exam

0 lectures • 0 m: 0 s

Mock Exam- Advanced Professional Diploma in Customer Relationship Management

Final Exam

0 lectures • 0 m: 0 s

Final Exam- Advanced Professional Diploma in Customer Relationship Management

Order Your Certificate & Transcripts

1 lecture • 0 m: 0 s

Order Your Certificate & Transcripts

Certification

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Student Reviews

Excellent

4.5 Average 2 Reviews

Reviews

Great learning experience with iStudy. Clear lessons and easy to follow. Really impressed.

Loved the flexibility. Studied at my own pace and finished quickly.

Excellent course quality. I feel more confident in my skills now.

iStudy delivered exactly what I needed. Very smooth process.

Customer support was fast and helpful. Got answers straight away.

Great platform. Well-structured lessons and simple navigation.

Really happy with the experience. The certificate arrived quickly.

Clear teaching style and easy to understand. Highly recommend.

Self-paced learning was a huge benefit. Finished around my schedule.

Great value for money. Quality courses and helpful support.

I enjoyed learning with iStudy. Everything was straightforward.

Quick, simple and informative. Made studying stress-free.

Fantastic support team. They resolved my issue in minutes.

Course material was clear and engaging. Very happy overall.

Loved the layout and simple step-by-step lessons.

Prompt certificate delivery. Really impressed with the service.

Good quality courses and easy platform to use.

Very convenient. Learned at my own pace without pressure.

Great experience from start to finish. Worth every penny.

Clear content, supportive team and fast responses. Highly recommend iStudy.

Frequently Asked Question

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.