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Description:

Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management. 

Who is the course for?

  • Business professionals who want to understand the importance of customer relationship
  • People who are interested in learning more about customer relationship management

Entry Requirement:

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:  

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
  • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognized accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support via email.

Career Path:

The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers:

  • Call Center Agent
  • Concierge
  • Client Relations Associate
  • Customer Service Representative
  • Front Desk Associate/Receptionist
  • Member Service Specialist
  • Patient Care Coordinator.

Course Curriculum

Relationship with Customers
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Difficult Customers 00:30:00
Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Benefits 01:00:00
Choosing a CRM Program 00:30:00
Customer Service over the Phone 01:00:00
Customer Relations and Dealing
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00
Mock Exam
Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00
Final Exam
Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

FAQs

This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

Course Reviews

About

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11 Floor, 15 St Botolph Street, London EC3A 7BB
020 3900 4072
hello@istudy.org.uk

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