Course Description
Description:
Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.
Who is the course for?
- Business professionals who want to understand the importance of customer relationship
- People who are interested in learning more about customer relationship management
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
- PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognized accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of applying for NUS Extra Discount Card;
- 24/7 student support via email.
Career Path:
The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers:
- Call Center Agent
- Concierge
- Client Relations Associate
- Customer Service Representative
- Front Desk Associate/Receptionist
- Member Service Specialist
- Patient Care Coordinator.
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Good Customer Relationship – Why is it Important?
01:00:00 -
Understanding Your Customers
01:00:00 -
How to Calculate Customer’s Lifetime Value
00:30:00 -
How to Keep Your Customers Happy?
01:00:00 -
How to Get Your Customers to Say ‘Wow!’
01:00:00 -
Proven Methods of Customer Retention
01:00:00 -
The Art of Customer Follow-up
01:00:00 -
Loyalty Marketing Program
00:30:00 -
Promotional Items to Enhance Customer Relations
01:00:00 -
Handling Customer’s Complaints
01:00:00 -
How to Deal with Difficult Customers
00:30:00 -
Introducing the Seven Deadly Sins of Customer Service!
01:00:00 -
Customer Relationship Management (CRM) Software – The Benefits
01:00:00 -
Choosing a CRM Program
00:30:00 -
Customer Service over the Phone
01:00:00
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Module One – Getting Started
00:30:00 -
Module Two – The Right Attitude Starts with You
01:00:00 -
Module Three – Stress Management (Internal Stressors)
01:00:00 -
Module Four – Stress Management (External Stressors)
00:30:00 -
Module Five – Transactional Analysis
01:00:00 -
Module Six – Why are Some Customers Difficult
01:00:00 -
Module Seven – Dealing with the Customer Over the Phone
01:00:00 -
Module Eight – Dealing with the Customer In Person
01:00:00 -
Module Nine – Sensitivity in Dealing with Customers
01:00:00 -
Module Ten – Scenarios of Dealing with a Difficult Customer
01:00:00 -
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
Good course
Enjoyed the course. Easy to understand. Having trouble with the name on certificate and customer service aren’t very forthcoming
Far better than HighSpeedTraining
No issues with the course, I’m happy