Course Description
Get instant knowledge from this bite-sized Phone-Based Customer Service Part – 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part – 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation.
Learning Outcome
- Understand problem-solving over the phone
- Gain in-depth knowledge of intra-organisation dealings
- Know how to measure customer service
- Learn about managing interoffice calls and voicemail
How Much Do Customer Service Executives Earn?
- Senior – £38,000 (Apprx.)
- Average – £23,000 (Apprx.)
- Starting – £14,000 (Apprx.)
Requirement
Our Phone-Based Customer Service Part – 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Course Curriculum
| Phone-Based Customer Service Part - 3 | |||
| Module 01: Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 02: Problem Solving over the Phone | 01:04:00 | ||
| Module 03: Intra Organisation Dealings | 00:35:00 | ||
| Module 04: Measuring Customer Service | 00:12:00 | ||
| Assignment | |||
| Assignment – Phone-Based Customer Service Part – 3 | 00:00:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
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