Course Description
Course Description
Get instant knowledge from this bite-sized Phone-Based Customer Service Part – 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part – 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation.
Learning Outcome
- Familiarise with customer service
- Understand what’s different about good customer service
- Gain in-depth knowledge of customer relationship management
- Deepen your understanding of customer service communication strategies
How Much Do Customer Service Executives Earn?
- Senior – £38,000 (Apprx.)
- Average – £23,000 (Apprx.)
- Starting – £14,000 (Apprx.)
Requirement
Our Phone-Based Customer Service Part – 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
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Module 01: Introduction to Customer Service 00:23:00 -
Module 02: What’s Different about Good Customer Service? 00:12:00
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Module 03: Customer Relationship Management 00:42:00
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Module 04: Customer Service Communication Strategies 00:24:00
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Assignment – Phone-Based Customer Service Part – 1
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