At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others.
Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Customer Service Skills Training
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
|Customer Relations & Dealing Course|
|Module One – Getting Started||00:30:00|
|Module Two – The Right Attitude Starts with You||01:00:00|
|Module Three – Stress Management (Internal Stressors)||01:00:00|
|Module Four – Stress Management (External Stressors)||00:30:00|
|Module Five – Transactional Analysis||01:00:00|
|Module Six – Why are Some Customers Difficult||01:00:00|
|Module Seven – Dealing with the Customer Over the Phone||01:00:00|
|Module Eight – Dealing with the Customer In Person||01:00:00|
|Module Nine – Sensitivity in Dealing with Customers||01:00:00|
|Module Ten – Scenarios of Dealing with a Difficult Customer||01:00:00|
|Module Eleven – Following up With a Customer Once You Have Addressed Their Issue||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
|Customer Relationship Management|
|Benefits of CRM||00:30:00|
|Mock Exam- Customer Service Skills Training||00:20:00|
|Final Exam- Customer Service Skills Training||00:20:00|
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