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Business & Management
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Management
Certified Administrative Assistant Training

Certified Administrative Assistant Training

Build rock-solid office administration skills and become the go-to support professional. This Certified Administrative Assistant Training teaches procedures, time and meeting management, communication, confidentiality, and the tools executives rely on—complete with CPD accreditation, tutor support, and an instant certificate.

(191 Reviews)

418

Students

GET THIS COURSE AND 3000+ OTHERS FOR ONLY £49 PER YEAR. FIND OUT MORE

Course Overview

Administrative Assistants are the engine of every high-performing team. If you already handle day-to-day tasks—or you’re preparing for your first admin role—this Certified Administrative Assistant Training gives you the complete toolkit to manage busy calendars, streamline procedures, communicate with impact, and support managers with confidence.

Across 32 lectures (≈28 hours), you’ll learn the essentials of office administration and administrative management—from creating clear procedure guides and onboarding binders to implementing efficient filing, task, and meeting systems. You’ll strengthen the soft skills that set great assistants apart: professional communication, organisation, time and priority management, gatekeeping, and discretion. Step-by-step lessons, checklists, and real scenarios make the learning practical and immediately applicable to your workplace.

Whether your goal is Administrative Assistant, Executive Assistant/PA, Office Manager, or Virtual Assistant, this CPD-accredited course helps you deliver results from day one and build a credible, promotable admin career.

What You’ll Learn from Certified Administrative Assistant Training

By the end of this course, you will be able to:

Set up and maintain administrative procedures and office documentation
Create a practical office procedures binder and onboarding pack
Prioritise tasks with time management and calendar control techniques
Run efficient meetings: agendas, minutes, follow-ups, and stakeholder coordination
Communicate professionally with managers, clients, and vendors
Act as an effective gatekeeper while protecting confidentiality and data
Use core office tools (docs, sheets, presentations, mail/calendar, task apps) expertly
Coordinate projects, resources, and team workflows to support business goals
Apply customer service, brand, and quality principles in daily operations
Identify opportunities to improve processes and reduce administrative waste

Key Topics Covered in Certified Administrative Assistant Training Course

Office Administration Basics: teamwork, customer service, brand and quality
Administrative Management: why procedures matter; tools; what to include/exclude
Procedure Guides & Binders: structure, versioning, sharing, executing the guide
Time & Priority Management: planning, batching, deadlines, follow-through
Meeting Management: agenda design, facilitation, minutes, actions, outcomes
Tools of the Trade (I & II): productivity suites, templates, shortcuts, automations
Gatekeeping & Communication: managing access, email/phone etiquette, escalation
Organisation Systems: digital filing, records, naming conventions, retrieval
Confidentiality & Professional Standards: data protection, discretion, ethics
Special Tasks & Projects: travel, events, reporting, vendor coordination, essentials

Who Is This Course For?

This Certified Administrative Assistant Training Course is ideal for

Aspiring or current Administrative Assistants, Office/Admin Coordinators, Receptionists
Executive Assistants/Personal Assistants (EA/PA) aiming to formalise and upgrade skills
Office Managers and Virtual Assistants seeking structured, CPD-recognised training
Career-changers and graduates looking for a strong entry route into administration

Entry Requirements: No formal qualifications required. Learners only need a basic understanding of English and access to a device with an internet connection. The course is accessible on laptops, desktops, tablets, and smartphones, enabling flexible, self-paced study.

Why Learn with iStudy

Lifetime access to the course
No hidden fees or exam charges
CPD Qualification Standards certification on successful completion
Full Tutor support on weekdays (Monday – Friday)
Efficient exam system, assessment, and instant results
Download Printable PDF certificate immediately after completion
Optional hard copy certificate delivery for as little as £9
Improve your chance of gaining professional skills and better earning potential

Career Path

After completing this Certified Administrative Assistant Training Course, you will be equipped to pursue roles such as:

Start Your Career Today

Enrol in Certified Administrative Assistant Training today and gain the procedures, tools, and professional habits top managers rely on. Earn a CPD-accredited certificate, study at your own pace, and step confidently into a rewarding administrative career.

Course content

7 Sections 34 lectures 28 hours 0 mins in total

Office Administration Basics

7 lectures • 5 hour 0 mins

Building Your Management Team

01:00:00
Building A Successful Brand

01:00:00
Achieving Quality Through Teamwork

00:30:00
Keys To Staying Motivated

00:30:00
Improve Your Marketing

01:00:00
Provide Top Customer Service

00:30:00
Wrapping Up

00:30:00

Administrative Management

12 lectures • 12 hour 0 mins

Module One – Getting Started

01:00:00
Module Two – Why Your Office Needs Administrative Procedures

01:00:00
Module Three – Gathering the Right Tools

01:00:00
Module Four – Identifying Procedures to Include

01:00:00
Module Five – Top Five Procedures to Record

01:00:00
Module Six – What to Include in Your Binder (I)

01:00:00
Module Seven – What to Include in Your Binder (II)

01:00:00
Module Eight – Organizing Your Binder

01:00:00
Module Nine – What Not to Include in the Procedure Guide

01:00:00
Module Ten – Share Office Procedure Guide

01:00:00
Module Eleven – Successfully Executing the Guide

01:00:00
Module Twelve – Wrapping Up

01:00:00

Becoming a successful Administrative Assistant

13 lectures • 11 hour 0 mins

Module One – Getting Started

00:30:00
Module Two – Working with Your Manager

01:00:00
Module Three – Administrative Soft Skills

01:00:00
Module Four – Effective Time Management

01:00:00
Module Five – Meeting Management

01:00:00
Module Six – Tools of the Trade (I)

01:00:00
Module Seven – Tools of the Trade (II)

01:00:00
Module Eight – Being an Effective Gatekeeper

01:00:00
Module Nine – Organizational Skills

01:00:00
Module Ten – Confidentiality Guidelines

01:00:00
Module Eleven – Special Tasks

01:00:00
Module Twelve – Wrapping Up

00:30:00
Executive Secretarial and PA Course – Activities

Mock Exam

0 lectures • 0 m: 0 s

Mock Exam- Certified Administrative Assistant Training

Final Exam

0 lectures • 0 m: 0 s

Final Exam- Certified Administrative Assistant Training

Order Your Certificate & Transcripts

1 lecture • 0 m: 0 s

Order Your Certificate & Transcripts

Share Your Feedback

1 lecture • 0 m: 0 s

Share Your Feedback

Certification

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Student Reviews

Excellent

4 Average 1 Reviews

Reviews

Great learning experience with iStudy. Clear lessons and easy to follow. Really impressed.

Loved the flexibility. Studied at my own pace and finished quickly.

Excellent course quality. I feel more confident in my skills now.

iStudy delivered exactly what I needed. Very smooth process.

Customer support was fast and helpful. Got answers straight away.

Great platform. Well-structured lessons and simple navigation.

Really happy with the experience. The certificate arrived quickly.

Clear teaching style and easy to understand. Highly recommend.

Self-paced learning was a huge benefit. Finished around my schedule.

Great value for money. Quality courses and helpful support.

I enjoyed learning with iStudy. Everything was straightforward.

Quick, simple and informative. Made studying stress-free.

Fantastic support team. They resolved my issue in minutes.

Course material was clear and engaging. Very happy overall.

Loved the layout and simple step-by-step lessons.

Prompt certificate delivery. Really impressed with the service.

Good quality courses and easy platform to use.

Very convenient. Learned at my own pace without pressure.

Great experience from start to finish. Worth every penny.

Clear content, supportive team and fast responses. Highly recommend iStudy.

Frequently Asked Question

Are there any prerequisites for taking the course?

There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.

Can I access the course at any time, or is there a set schedule?

You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.

How long will I have access to the course?

For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.

Is there a certificate of completion provided after completing the course?

Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.

Can I switch courses or get a refund if I'm not satisfied with the course?

We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.

How do I track my progress in the course?

Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.

What if I have technical issues or difficulties with the course?

If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.