There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from colleagues and customers. There really is an art to business email etiquette – and individuals and organisations dealing with emails on a day-to-day basis should make this course a top priority.

The Business Skills: Email Etiquette is designed to provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers. In this course, you will discover why good structure – including an appropriate greetings and a compelling call to action – gets results.

Learn powerful writing and formatting techniques to engage customers and colleagues. And you’ll find out not just what you should, but also what you shouldn’t do to stay on the right side of company policy and the law.

What Will I Learn?

• Understand best practices for composing messages
• Understand best practices for responding to messages
• Learn about writing styles
• Format and proof emails
• Learn tips to minimize common mistakes

Requirements