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There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from colleagues and customers. There really is an art to business email etiquette – and individuals and organisations dealing with emails on a day-to-day basis should make this course a top priority.

The Business Skills: Email Etiquette is designed to provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers. In this course, you will discover why good structure – including an appropriate greetings and a compelling call to action – gets results.

Learn powerful writing and formatting techniques to engage customers and colleagues. And you’ll find out not just what you should, but also what you shouldn’t do to stay on the right side of company policy and the law.

What Will I Learn?

  • Understand best practices for composing messages
  • Understand best practices for responding to messages
  • Learn about writing styles
  • Format and proof emails
  • Learn tips to minimize common mistakes


  • Basic computer skills

Who is the target audience?

  • Students who want to create more effective emails

Course Curriculum

Introduction FREE 00:01:00
Structuring an Email
Setting Up an Email 00:03:00
Composing an Email 00:03:00
Proper Style and Formatting
Writing Style 00:03:00
Formatting an Email 00:02:00
Proofing an Email 00:01:00
Responding to Emails
Replying 00:01:00
Forwarding 00:02:00
Course Recap 00:01:00
Course Certification


This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

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