Keep your Customers happy by learning how to interact with them
Any business benefits from good customer relations, whether a large corporation or a mom and pop shop. Customer relations, or customer service, refers to the way a business communicates and interacts with the public to gain and retain customers.
Professional Diploma in Customer Care Service is necessary for a business to cultivate good customer relations to attract and keep a loyal base of customers. Some companies hire consultants to advise them how to develop stellar customer relations. Customer relations is key to understanding consumer motivation. Without assessing customer relations, it’s difficult for a company to know how visible it is in terms of its client base. It’s also hard to figure out how to grow the company without understanding the relationships it has with current customers.
Get this Advanced diploma and boost your customer service skills. Complete all the units and get the knowledge to be a competent customer care provider and earn all the plaudits that you deserve.
Professional Diploma in Customer Care Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Care Service into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Diploma in Customer Care Service
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Diploma in Customer Care Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Our Professional Diploma in Customer Care Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
|Customer Service Basics|
|Customer Service Skills Training Templates||01:00:00|
|Customer Service & Retention Checklist||01:00:00|
|Customer Service Checklist||01:00:00|
|Developing Customer Relationship Skills|
|Good Customer Relationship – Why is it Important?||01:00:00|
|Understanding Your Customers||01:00:00|
|How to Calculate Customer’s Lifetime Value||00:30:00|
|How to Keep Your Customers Happy?||01:00:00|
|How to Get Your Customers to Say ‘Wow!’||01:00:00|
|Proven Methods of Customer Retention||01:00:00|
|The Art of Customer Follow-up||01:00:00|
|Loyalty Marketing Program||00:30:00|
|Promotional Items to Enhance Customer Relations||01:00:00|
|Handling Customer’s Complaints||01:00:00|
|How to Deal with Difficult Customers||01:00:00|
|Introducing the Seven Deadly Sins of Customer Service!||01:00:00|
|Customer Relationship Management (CRM) Software – The Benefits||01:00:00|
|Choosing a CRM Program||00:30:00|
|Customer Service over the Phone||01:00:00|
|Becoming A Customer Service Professional|
|Module One – Getting Started||00:30:00|
|Module Two – Who We Are and What We Do||01:00:00|
|Module Three – Establishing Your Attitude||01:00:00|
|Module Four – Identifying and Addressing Customer Needs||01:00:00|
|Module Five – Generating Return Business||01:00:00|
|Module Six – In-Person Customer Service||01:00:00|
|Module Seven – Giving Customer Service over the Phone||01:00:00|
|Module Eight – Providing Electronic Customer Service||01:00:00|
|Module Nine – Recovering Difficult Customers||01:00:00|
|Module Ten – Understanding When to Escalate||01:00:00|
|Module Eleven – Ten Things You Can Do to WOW Customers Every Time||01:00:00|
|Module Twelve – Wrapping Up||01:00:00|
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