Course Description
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Introduction to Reception and Receptionist
00:26:00 -
Business Telephone Skills
00:20:00 -
Representing Your Boss and Company
00:36:00 -
Mail Services and Shipping
00:28:00 -
Travel Arrangements
00:25:00 -
Organising Meeting and Conferences
00:28:00 -
Time Management
00:35:00 -
Record Keeping and Filing Systems
00:28:00 -
Business Writing Skills
00:41:00 -
Organisational Skills
00:26:00 -
Communication Skills
00:27:00 -
Customer Service
00:17:00 -
Effective Planning and Scheduling
00:52:00 -
Invoicing/Petty Cash
00:28:00 -
Business Environment
00:16:00
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Navigate the Excel User Interface
00:28:00 -
Use Excel Commands
00:28:00 -
Create and Save a Basic Workbook
00:19:00 -
Enter Cell Data
00:12:00 -
Use Excel Help
00:05:00 -
Create Worksheet Formulas
00:15:00 -
Insert Functions
00:17:00 -
Reuse Formulas and Functions
00:17:00 -
Insert, Delete, and Adjust Cells, Columns, and Rows
00:10:00 -
Search for and Replace Data
00:09:00 -
Use Proofing and Research Tools
00:07:00 -
Apply Text Formats
00:16:00 -
Apply Number Format
00:08:00 -
Align Cell Contents
00:09:00 -
Apply Styles and Themes
00:12:00 -
Apply Basic Conditional Formatting
00:11:00 -
Create and Use Templates
00:08:00 -
Preview and Print a Workbook
00:10:00 -
Set Up the Page Layout
00:09:00 -
Configure Headers and Footers
00:07:00 -
Manage Worksheets
00:05:00 -
Manage Workbook and Worksheet Views
00:07:00 -
Manage Workbook Properties
00:06:00
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Receptionist
00:30:00 -
Importance of Receptionist
00:15:00 -
Different Types of Receptionist & Roles
01:00:00 -
Communication Skills for Receptionist
01:00:00 -
Telephone Skills
01:00:00 -
Listening Skills
01:00:00 -
Taking Messages
00:30:00 -
Presenting & Appearance
00:30:00 -
Reservation Procedure
00:15:00 -
Confidentiality Checklist
00:15:00 -
Being Organized as Receptionist
00:15:00 -
Becoming a Successful Receptionist
00:15:00
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Techniques To Be A Spontaneous Speaker
01:00:00 -
Knowledge Is Power – So Enrich Your Knowledge
01:00:00 -
Remarkable Tips To Introduce Yourself
01:00:00 -
Simple Strategies That Promote Conversations
01:00:00 -
Speaking From The Heart
01:00:00 -
Learn To Be A Good Listener First
00:30:00 -
Stop Bragging About Yourself
01:00:00 -
Easy Way To Start A Conversation
01:00:00 -
Handle Criticism Smartly
01:00:00 -
Asking For What You Want
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Verbal Communication Skills
01:00:00 -
Module Three – Non-Verbal Communication Skills
01:00:00 -
Module Four – Making Small Talk and Moving Beyond
01:00:00 -
Module Five – Moving the Conversation Along
01:00:00 -
Module Six – Remembering Names
01:00:00 -
Module Seven – Influencing Skills
01:00:00 -
Module Eight – Bringing People to Your Side
01:00:00 -
Module Nine – Sharing Your Opinion
01:00:00 -
Module Ten – Negotiation Basics
01:00:00 -
Module Eleven – Making an Impact
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Interpersonal Skills Development Course- Activities
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Building Your Management Team
01:00:00 -
Building A Successful Brand
01:00:00 -
Achieving Quality Through Teamwork
00:30:00 -
Keys To Staying Motivated
00:30:00 -
Improve Your Marketing
01:00:00 -
Provide Top Customer Service
00:30:00 -
Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Opening Word
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Document
01:00:00 -
Module Five – Basic Editing Tasks
01:00:00 -
Module Six – Basic Formatting Tasks
01:00:00 -
Module Seven – Formatting Paragraphs
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Styles
01:00:00 -
Module Ten – Formatting the Page
01:00:00 -
Module Eleven – Sharing Your Document
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Activities- Microsoft Word
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Module One – Getting Started
00:30:00 -
Module Two – Opening Excel
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Worksheet
01:00:00 -
Module Five – Viewing Excel Data
01:00:00 -
Module Six – Building Formulas
01:00:00 -
Module Seven – Using Excel Functions
01:00:00 -
Module Eight – Using Quick Analysis
01:00:00 -
Module Nine – Formatting Your Data
01:00:00 -
Module Ten – Using Styles, Themes, and Effects
01:00:00 -
Module Eleven – Printing and Sharing Your Workbook
01:00:00 -
Module Twelve – Wrapping Up
01:00:00 -
Activities – Microsoft Excel
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Module One – Getting Started
00:30:00 -
Module Two – Opening PowerPoint
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Presentation
01:00:00 -
Module Five – Working with Text
01:00:00 -
Module Six – Formatting Text and Paragraphs
01:00:00 -
Module Seven – Adding Pictures
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Transitions and Animations
01:00:00 -
Module Ten – Setting Up Your Slide Show
01:00:00 -
Module Eleven – Showtime!
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Certified Microsoft PowerPoint for Beginners – Activities
Course Reviews
Comming Soon!
Very Good Course
6+
Useful content for eveybody
This is a very nice way to study. Through this course you will improve your English skills (for not natives) because it´s written in a simple way, understandable for everyone . It teaches you not only skills as Receptionist, but It gives you also great tips for everyday life helping you to improve your behavior with other people. Combining the reading part and the videos, the course is easy to follow and never boring. Furthermore you can access to the content unlimited, which I find great.