Course Description
Interact with people to earn good reputation as a Receptionist
Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.
The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments.
Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now!Course Highlights
Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Receptionist Skills Diploma
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
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Introduction to Reception and Receptionist 00:26:00 -
Business Telephone Skills 00:20:00
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Representing Your Boss and Company 00:36:00
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Mail Services and Shipping 00:28:00
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Travel Arrangements 00:25:00
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Organising Meeting and Conferences 00:28:00
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Time Management 00:35:00
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Record Keeping and Filing Systems 00:28:00
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Business Writing Skills 00:41:00
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Organisational Skills 00:26:00
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Communication Skills 00:27:00
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Customer Service 00:17:00
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Effective Planning and Scheduling 00:52:00
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Invoicing/Petty Cash 00:28:00
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Business Environment 00:16:00
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Navigate the Excel User Interface 00:28:00
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Use Excel Commands 00:28:00
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Create and Save a Basic Workbook 00:19:00
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Enter Cell Data 00:12:00
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Use Excel Help 00:05:00
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Create Worksheet Formulas 00:15:00
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Insert Functions 00:17:00
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Reuse Formulas and Functions 00:17:00
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Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00
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Search for and Replace Data 00:09:00
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Use Proofing and Research Tools 00:07:00
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Apply Text Formats 00:16:00
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Apply Number Format 00:08:00
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Align Cell Contents 00:09:00
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Apply Styles and Themes 00:12:00
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Apply Basic Conditional Formatting 00:11:00
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Create and Use Templates 00:08:00
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Preview and Print a Workbook 00:10:00
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Set Up the Page Layout 00:09:00
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Configure Headers and Footers 00:07:00
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Manage Worksheets 00:05:00
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Manage Workbook and Worksheet Views 00:07:00
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Manage Workbook Properties 00:06:00
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Receptionist 00:30:00
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Importance of Receptionist 00:15:00
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Different Types of Receptionist & Roles 01:00:00
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Communication Skills for Receptionist 01:00:00
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Telephone Skills 01:00:00
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Listening Skills 01:00:00
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Taking Messages 00:30:00
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Presenting & Appearance 00:30:00
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Reservation Procedure 00:15:00
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Confidentiality Checklist 00:15:00
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Being Organized as Receptionist 00:15:00
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Becoming a Successful Receptionist 00:15:00
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Techniques To Be A Spontaneous Speaker 01:00:00
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Knowledge Is Power – So Enrich Your Knowledge 01:00:00
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Remarkable Tips To Introduce Yourself 01:00:00
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Simple Strategies That Promote Conversations 01:00:00
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Speaking From The Heart 01:00:00
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Learn To Be A Good Listener First 00:30:00
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Stop Bragging About Yourself 01:00:00
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Easy Way To Start A Conversation 01:00:00
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Handle Criticism Smartly 01:00:00
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Asking For What You Want 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Verbal Communication Skills 01:00:00
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Module Three – Non-Verbal Communication Skills 01:00:00
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Module Four – Making Small Talk and Moving Beyond 01:00:00
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Module Five – Moving the Conversation Along 01:00:00
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Module Six – Remembering Names 01:00:00
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Module Seven – Influencing Skills 01:00:00
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Module Eight – Bringing People to Your Side 01:00:00
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Module Nine – Sharing Your Opinion 01:00:00
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Module Ten – Negotiation Basics 01:00:00
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Module Eleven – Making an Impact 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Interpersonal Skills Development Course- Activities
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Building Your Management Team 01:00:00
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Building A Successful Brand 01:00:00
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Achieving Quality Through Teamwork 00:30:00
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Keys To Staying Motivated 00:30:00
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Improve Your Marketing 01:00:00
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Provide Top Customer Service 00:30:00
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Wrapping Up 00:30:00
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Module One – Getting Started 00:30:00
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Module Two – Opening Word 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Document 01:00:00
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Module Five – Basic Editing Tasks 01:00:00
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Module Six – Basic Formatting Tasks 01:00:00
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Module Seven – Formatting Paragraphs 01:00:00
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Module Eight – Advanced Formatting Tasks 01:00:00
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Module Nine – Working with Styles 01:00:00
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Module Ten – Formatting the Page 01:00:00
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Module Eleven – Sharing Your Document 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Activities- Microsoft Word
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Module One – Getting Started 00:30:00
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Module Two – Opening Excel 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Worksheet 01:00:00
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Module Five – Viewing Excel Data 01:00:00
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Module Six – Building Formulas 01:00:00
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Module Seven – Using Excel Functions 01:00:00
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Module Eight – Using Quick Analysis 01:00:00
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Module Nine – Formatting Your Data 01:00:00
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Module Ten – Using Styles, Themes, and Effects 01:00:00
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Module Eleven – Printing and Sharing Your Workbook 01:00:00
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Module Twelve – Wrapping Up 01:00:00
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Activities – Microsoft Excel
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Module One – Getting Started 00:30:00
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Module Two – Opening PowerPoint 01:00:00
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Module Three – Working with the Interface 01:00:00
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Module Four – Your First Presentation 01:00:00
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Module Five – Working with Text 01:00:00
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Module Six – Formatting Text and Paragraphs 01:00:00
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Module Seven – Adding Pictures 01:00:00
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Module Eight – Advanced Formatting Tasks 01:00:00
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Module Nine – Working with Transitions and Animations 01:00:00
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Module Ten – Setting Up Your Slide Show 01:00:00
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Module Eleven – Showtime! 01:00:00
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Module Twelve – Wrapping Up 00:30:00
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Certified Microsoft PowerPoint for Beginners – Activities
Course Reviews
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Very Good Course
6+
Useful content for eveybody
This is a very nice way to study. Through this course you will improve your English skills (for not natives) because it´s written in a simple way, understandable for everyone . It teaches you not only skills as Receptionist, but It gives you also great tips for everyday life helping you to improve your behavior with other people. Combining the reading part and the videos, the course is easy to follow and never boring. Furthermore you can access to the content unlimited, which I find great.