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Interact with people to earn good reputation as a Receptionist
Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.
The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors’ enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments.
Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now!Course Highlights
Professional Receptionist Skills Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Receptionist Skills Diploma into several modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Professional Receptionist Skills Diploma
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Professional Receptionist Skills Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Professional Receptionist Skills Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
Course Curriculum
| Professional Receptionist Skills Diploma - Updated Version | |||
| Introduction to Reception and Receptionist | 00:26:00 | ||
| Business Telephone Skills | 00:20:00 | ||
| Representing Your Boss and Company | 00:36:00 | ||
| Mail Services and Shipping | 00:28:00 | ||
| Travel Arrangements | 00:25:00 | ||
| Organising Meeting and Conferences | 00:28:00 | ||
| Time Management | 00:35:00 | ||
| Record Keeping and Filing Systems | 00:28:00 | ||
| Business Writing Skills | 00:41:00 | ||
| Organisational Skills | 00:26:00 | ||
| Communication Skills | 00:27:00 | ||
| Customer Service | 00:17:00 | ||
| Effective Planning and Scheduling | 00:52:00 | ||
| Invoicing/Petty Cash | 00:28:00 | ||
| Business Environment | 00:16:00 | ||
| Microsoft Excel | |||
| Navigate the Excel User Interface | 00:28:00 | ||
| Use Excel Commands | 00:28:00 | ||
| Create and Save a Basic Workbook | 00:19:00 | ||
| Enter Cell Data | 00:12:00 | ||
| Use Excel Help | 00:05:00 | ||
| Create Worksheet Formulas | 00:15:00 | ||
| Insert Functions | 00:17:00 | ||
| Reuse Formulas and Functions | 00:17:00 | ||
| Insert, Delete, and Adjust Cells, Columns, and Rows | 00:10:00 | ||
| Search for and Replace Data | 00:09:00 | ||
| Use Proofing and Research Tools | 00:07:00 | ||
| Apply Text Formats | 00:16:00 | ||
| Apply Number Format | 00:08:00 | ||
| Align Cell Contents | 00:09:00 | ||
| Apply Styles and Themes | 00:12:00 | ||
| Apply Basic Conditional Formatting | 00:11:00 | ||
| Create and Use Templates | 00:08:00 | ||
| Preview and Print a Workbook | 00:10:00 | ||
| Set Up the Page Layout | 00:09:00 | ||
| Configure Headers and Footers | 00:07:00 | ||
| Manage Worksheets | 00:05:00 | ||
| Manage Workbook and Worksheet Views | 00:07:00 | ||
| Manage Workbook Properties | 00:06:00 | ||
| Professional Receptionist Skills Diploma - Old Version | |||
| Module 1: Receptionist | |||
| Receptionist | FREE | 00:30:00 | |
| Importance of Receptionist | FREE | 00:15:00 | |
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Module 2: Communication Skills | |||
| Techniques To Be A Spontaneous Speaker | 01:00:00 | ||
| Knowledge Is Power – So Enrich Your Knowledge | 01:00:00 | ||
| Remarkable Tips To Introduce Yourself | 01:00:00 | ||
| Simple Strategies That Promote Conversations | 01:00:00 | ||
| Speaking From The Heart | 01:00:00 | ||
| Learn To Be A Good Listener First | 00:30:00 | ||
| Stop Bragging About Yourself | 01:00:00 | ||
| Easy Way To Start A Conversation | 01:00:00 | ||
| Handle Criticism Smartly | 01:00:00 | ||
| Asking For What You Want | 00:30:00 | ||
| Module 3: Interpersonal Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Verbal Communication Skills | 01:00:00 | ||
| Module Three – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Four – Making Small Talk and Moving Beyond | 01:00:00 | ||
| Module Five – Moving the Conversation Along | 01:00:00 | ||
| Module Six – Remembering Names | 01:00:00 | ||
| Module Seven – Influencing Skills | 01:00:00 | ||
| Module Eight – Bringing People to Your Side | 01:00:00 | ||
| Module Nine – Sharing Your Opinion | 01:00:00 | ||
| Module Ten – Negotiation Basics | 01:00:00 | ||
| Module Eleven – Making an Impact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Interpersonal Skills Development Course- Activities | 00:00:00 | ||
| Module 4: Office Management Skills | |||
| Building Your Management Team | 01:00:00 | ||
| Building A Successful Brand | 01:00:00 | ||
| Achieving Quality Through Teamwork | 00:30:00 | ||
| Keys To Staying Motivated | 00:30:00 | ||
| Improve Your Marketing | 01:00:00 | ||
| Provide Top Customer Service | 00:30:00 | ||
| Wrapping Up | 00:30:00 | ||
| Module 5: Microsoft Word | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Word | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word | 00:00:00 | ||
| Module 6: Microsoft Excel | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Excel | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel | 00:00:00 | ||
| Module 7: Microsoft PowerPoint | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening PowerPoint | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Certified Microsoft PowerPoint for Beginners – Activities | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Professional Receptionist Skills Diploma | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Professional Receptionist Skills Diploma | 00:30:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
