Course Description
Description:
A professional receptionist is someone who is assigned as one of the front liners in the business. As a receptionist, it is your task to be knowledgeable on the operations and the overall state of the business. Since you are assigned to communicate first with the clients, it is important for you to have the skills in office management. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. These three pieces of training will help you become a professional receptionist and help in the success of your organization.
Who is the course for?
- Current executive and personal assistants who want to improve their administrative skills.
- People who have an interest in becoming an executive or personal assistant.
Entry Requirement:
- This course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment:
- At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
- Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam.
Certification:
- After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.
- PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days.
Why choose us?
- Affordable, engaging & high-quality e-learning study materials;
- Tutorial videos/materials from the industry leading experts;
- Study in a user-friendly, advanced online learning platform;
- Efficient exam systems for the assessment and instant result;
- The UK & internationally recognized accredited qualification;
- Access to course content on mobile, tablet or desktop from anywhere anytime;
- The benefit of applying for NUS Extra Discount Card;
- 24/7 student support via email.
Career Path:
The Professional Receptionist Diploma course is a useful qualification to possess, and would be beneficial for the following careers:
- Assistant Manager
- Entrepreneur Assistant
- Executive Assistant
- Legal Secretary
- Personal Assistant
- Receptionist
- Secretary.
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Introduction to Reception and Receptionist
00:26:00 -
Business Telephone Skills
00:20:00 -
Representing Your Boss and Company
00:36:00 -
Mail Services and Shipping
00:28:00 -
Travel Arrangements
00:25:00 -
Organising Meeting and Conferences
00:28:00 -
Time Management
00:35:00 -
Record Keeping and Filing Systems
00:28:00 -
Business Writing Skills
00:41:00 -
Organisational Skills
00:26:00 -
Communication Skills
00:27:00 -
Customer Service
00:17:00 -
Effective Planning and Scheduling
00:52:00 -
Invoicing/Petty Cash
00:28:00 -
Business Environment
00:16:00
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Receptionist
00:30:00 -
Importance of Receptionist
00:15:00 -
Different Types of Receptionist & Roles
01:00:00 -
Communication Skills for Receptionist
01:00:00 -
Telephone Skills
01:00:00 -
Listening Skills
01:00:00 -
Taking Messages
00:30:00 -
Presenting & Appearance
00:30:00 -
Reservation Procedure
00:15:00 -
Confidentiality Checklist
00:15:00 -
Being Organized as Receptionist
00:15:00 -
Becoming a Successful Receptionist
00:15:00
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Module One – Getting Started
00:30:00 -
Module Two – Working with Your Manager
01:00:00 -
Module Three – Administrative Soft Skills
01:00:00 -
Module Four – Effective Time Management
01:00:00 -
Module Five – Meeting Management
01:00:00 -
Module Six – Tools of the Trade (I)
01:00:00 -
Module Seven – Tools of the Trade (II)
01:00:00 -
Module Eight – Being an Effective Gatekeeper
01:00:00 -
Module Nine – Organizational Skills
01:00:00 -
Module Ten – Confidentiality Guidelines
01:00:00 -
Module Eleven – Special Tasks
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Executive Secretarial and PA Course – Activities
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Module One – Getting Started
00:30:00 -
Module Two – Core Skills Required
01:00:00 -
Module Three – Self-Management (I)
01:00:00 -
Module Four – Self-Management (II)
01:00:00 -
Module Five – Time Management (I)
01:00:00 -
Module Six – Time Management (II)
01:00:00 -
Module Seven – Organizing and Planning (I)
01:00:00 -
Module Eight – Organizing and Planning (II)
01:00:00 -
Module Nine – Communication (I)
01:00:00 -
Module Ten – Communication (II)
01:00:00 -
Module Eleven – Additional Challenges
01:00:00 -
Module Twelve – Wrapping Up
00:30:00 -
Professional Telephone Receptionist Course- Activities
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Module One – Getting Started
00:30:00 -
Module Two – Opening Word
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Document
01:00:00 -
Module Five – Basic Editing Tasks
01:00:00 -
Module Six – Basic Formatting Tasks
01:00:00 -
Module Seven – Formatting Paragraphs
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Styles
01:00:00 -
Module Ten – Formatting the Page
01:00:00 -
Module Eleven – Sharing Your Document
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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Module One – Getting Started
00:30:00 -
Module Two – Opening Excel
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Worksheet
01:00:00 -
Module Five – Viewing Excel Data
01:00:00 -
Module Six – Building Formulas
01:00:00 -
Module Seven – Using Excel Functions
01:00:00 -
Module Eight – Using Quick Analysis
01:00:00 -
Module Nine – Formatting Your Data
01:00:00 -
Module Ten – Using Styles, Themes, and Effects
01:00:00 -
Module Eleven – Printing and Sharing Your Workbook
01:00:00 -
Module Twelve – Wrapping Up
01:00:00
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Module One – Getting Started
00:30:00 -
Module Two – Opening PowerPoint
01:00:00 -
Module Three – Working with the Interface
01:00:00 -
Module Four – Your First Presentation
01:00:00 -
Module Five – Working with Text
01:00:00 -
Module Six – Formatting Text and Paragraphs
01:00:00 -
Module Seven – Adding Pictures
01:00:00 -
Module Eight – Advanced Formatting Tasks
01:00:00 -
Module Nine – Working with Transitions and Animations
01:00:00 -
Module Ten – Setting Up Your Slide Show
01:00:00 -
Module Eleven – Showtime!
01:00:00 -
Module Twelve – Wrapping Up
00:30:00
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