Student FionalAgard finished the unit Module Seven – Giving Customer Service over the Phone in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Activities in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Twelve – Wrapping Up in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Ten – Understanding When to Escalate in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Eight – Providing Electronic Customer Service in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Six – In-Person Customer Service in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Nine – Recovering Difficult Customers in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Two – Who We Are and What We Do in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Five – Generating Return Business in course Professional Diploma in Customer Service Skills

Student FionalAgard finished the unit Module Four – Identifying and Addressing Customer Needs in course Professional Diploma in Customer Service Skills