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Course Overview
Master the art of selling with this Sales Skills & Negotiation Skills – Sales Training course!
There’s no denying that sales and negotiating skills are a must in today’s world. If you want to succeed, then you must get good at selling and negotiating. When you get good at selling, your life becomes much easier.
This course will teach you how you can master the art of selling and negotiating. You’ll learn how the mind of a master negotiator works, how you can sell anything by using the right techniques. You’ll also learn how you can get the upper hand in negotiations, how to gain control of the room, how to read body language and many more.
This sales training course is a goldmine for people who want to get better at selling. Enrol today and get certified with valuable professional skills.
Learn how you can sell anything and become a fantastic negotiator!
What You Will Learn
This is one of the best courses on sales and negotiation you’ll find, and it’ll teach you everything that you need to know about this topic.
- How To Become a Successful Sales Consultant
- Understand How the Sales Process Works From Start to Finish
- The Skills You Need to Get the Best From Any Negotiation and Sales Situation
- How to Negotiate Successfully
- How to Handle Objections
- How to Read Your Customers in a Sales Meeting
- How to Find Prospects to Sell to
- To Develop a Sales Strategy
- How to Manage Your Emotions in a Sales Situation
- How to Close a Sale
- How to Leverage Your Prospect for Multiple Sales Opportunities
Why You Should Choose This Course From iStudy
Study at your own pace
Full Tutor support on weekdays (Monday – Friday)
Fully compatible with any device
Free Printable PDF Certificate immediately after completion
No prior qualifications are needed to take this course
No hidden fees or exam charges
CPD Qualification Standards and IAO accredited
Efficient exam system, assessment, and instant results
Our customer support team is always ready to help you
Gain professional skills and better earning potential
Certification
After completing the course you’ll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9!
Accreditation
This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service.
Enrol today and learn something new with iStudy.
You’ll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We’re sure you’ll be satisfied with this course.
Course Curriculum
| Introduction To The Sales And Negotiation Skills Masterclass | |||
| Introduction | 00:02:00 | ||
| Sales Skills Course Overview | 00:03:00 | ||
| Sales Skills Activities To Complete | 00:02:00 | ||
| Prepare The Train Driver - Self Development For The Sales Consultant | |||
| The Mind Of A Consultant | 00:03:00 | ||
| Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
| The Continuous Journey | 00:02:00 | ||
| Universal Laws Of Success | 00:01:00 | ||
| The Three Pillars Of Success | 00:04:00 | ||
| Personal Honesty | 00:01:00 | ||
| Diligence | 00:02:00 | ||
| Deferred Gratification | 00:04:00 | ||
| Suppression Of Principle | 00:03:00 | ||
| Emotional Intelligence | 00:02:00 | ||
| Core Principles Of Emotional Intelligence | 00:04:00 | ||
| The Problem Is Internal | 00:02:00 | ||
| The Two Motivational Forces | 00:05:00 | ||
| Product Confidence | 00:03:00 | ||
| Sales Consultant Activities To Complete | 00:01:00 | ||
| Pre-suppositional Sales - Pre-Suppositions And Worldviews | |||
| The Train Track – Pre-Suppositional Sales Defined | 00:01:00 | ||
| What Is A Worldview | 00:02:00 | ||
| Why Pre-Suppositions Are Important | 00:03:00 | ||
| Two Modes Of Thinking | 00:01:00 | ||
| Logical Thinking | 00:02:00 | ||
| Emotional Thinking | 00:03:00 | ||
| The Dumb Dog | 00:05:00 | ||
| How We Create Our Values | 00:01:00 | ||
| Examples Of Rational Ideas | 00:01:00 | ||
| Examples Of Emotional Beliefs | 00:02:00 | ||
| Examples Of Values | 00:02:00 | ||
| Rational Or Emotional | 00:03:00 | ||
| Finding Someones Presuppositions | 00:03:00 | ||
| When The Presuppositions Are Not Clear | 00:05:00 | ||
| The Bank Robber Example | 00:01:00 | ||
| Why People Buy | 00:05:00 | ||
| How We Make Buying Decisions | 00:03:00 | ||
| Matching A World View | 00:05:00 | ||
| Testing A Worldview | 00:03:00 | ||
| Test Your Presuppositions | 00:04:00 | ||
| What Is A Buyer Persona | 00:04:00 | ||
| Presuppositional Buyer Persona Exercise | 00:04:00 | ||
| Creating The Persona | 00:05:00 | ||
| Traditional Buyer Personas | 00:03:00 | ||
| Combined Buyer Personas | 00:02:00 | ||
| Journal Activities To Complete | 00:01:00 | ||
| The SMART Process - Learn How To Manage Emotions | |||
| SMART Copyright | 00:01:00 | ||
| The SMART Process | 00:02:00 | ||
| Controlling The Room | 00:01:00 | ||
| The Core of SMART | 00:03:00 | ||
| How Negative Emotion Controls Us | 00:02:00 | ||
| How We Take Control | 00:03:00 | ||
| The 5 Steps Of SMART | 00:01:00 | ||
| Seperate | 00:01:00 | ||
| Monitor | 00:01:00 | ||
| Assess | 00:02:00 | ||
| Replace | 00:02:00 | ||
| Trust | 00:03:00 | ||
| SMART In Action | 00:03:00 | ||
| The SMART Sales Call In Full | 00:03:00 | ||
| I Will Never Be Any Good At Sales | 00:02:00 | ||
| The Power Of Self Talk | 00:03:00 | ||
| Using SMART For Self Development | 00:01:00 | ||
| Two Uses Of SMART | 00:01:00 | ||
| Short Term Emotional Management | 00:02:00 | ||
| Long Term Character Development | 00:01:00 | ||
| Experienced Negative Emotional Beliefs | 00:03:00 | ||
| Taught Negative Emotional Beliefs | 00:02:00 | ||
| Internal Negative Emotional Beliefs | 00:02:00 | ||
| Activities To Complete For SMART | 00:01:00 | ||
| The Coaches - Getting Ready For Passengers | |||
| Getting Ready For Your Passengers | 00:02:00 | ||
| Know Your Product | 00:02:00 | ||
| Product Strengths And Weaknesses | 00:02:00 | ||
| Knowing Your Competition | 00:02:00 | ||
| Become The Expert | 00:05:00 | ||
| Value Propositions | 00:05:00 | ||
| Activities To Complete Preparing For Your Passengers | 00:01:00 | ||
| The Train Route - Planning Your Sales Route | |||
| Planning Your Route | 00:04:00 | ||
| Building Your CRM Flow | 00:04:00 | ||
| Data Analysis | 00:04:00 | ||
| Implementing Your Sales Funnel | 00:04:00 | ||
| Activities To Complete For Your Route | 00:01:00 | ||
| Selling Tickets - Understanding How Prospecting Works | |||
| Prospecting The Three Rules | 00:05:00 | ||
| Qualifying Prospects | 00:03:00 | ||
| Identifying The Contacts Role | 00:02:00 | ||
| Dealing With The Gatekeeper | 00:03:00 | ||
| Dealing With Influencers | 00:04:00 | ||
| Dealing With Champions | 00:03:00 | ||
| Dealing With Decision Makers | 00:02:00 | ||
| Contact Identification Exercise | 00:02:00 | ||
| Prospecting Secrets | 00:07:00 | ||
| Getting Entrance Into The Castle | 00:03:00 | ||
| Activities To Complete For Dealing With Prospecting | 00:01:00 | ||
| Prospecting By Networking | |||
| Prospecting By Networking | 00:02:00 | ||
| Classification Of Networks | 00:06:00 | ||
| Door To Door Sales | 00:06:00 | ||
| Door To Door Conversation Methods | 00:04:00 | ||
| Getting The Most Out Of Your Networking | 00:03:00 | ||
| The Elevator Pitch | 00:05:00 | ||
| Activities To Complete For An Elevator Pitch | 00:01:00 | ||
| Prospecting By Phone | |||
| Finding Prospects By Phone | 00:04:00 | ||
| Planning Your Phone Calls | 00:04:00 | ||
| Split Testing Your Scripts | 00:05:00 | ||
| Dealing With The Gatekeeper Script | 00:06:00 | ||
| Dealing With The Influencer Script | 00:05:00 | ||
| Dealing With The Champions Script | 00:04:00 | ||
| Dealing With Decision Makers Script | 00:04:00 | ||
| Other Call Support Material | 00:06:00 | ||
| Voicemail Techniques | 00:09:00 | ||
| Activities To Complete For Prospecting By Phone | 00:01:00 | ||
| Online Prospecting | |||
| The Power Of Online Prospecting | 00:02:00 | ||
| Online Prospecting Tools | 00:09:00 | ||
| Email Statistics | 00:01:00 | ||
| Understanding Spam | 00:01:00 | ||
| Permission Based Email Marketing | 00:02:00 | ||
| Places To Get Their Email Addresses From | 00:02:00 | ||
| Email Writing Tips | 00:03:00 | ||
| AIDA Copywriting | 00:05:00 | ||
| A Sample Email Using AIDA | 00:05:00 | ||
| Activities Create Your Own Email Using AIDA | 00:01:00 | ||
| Making Friends - Friendliness And Personality Types | |||
| Making Friends | 00:03:00 | ||
| Ten Rules Of Friendliness | 00:06:00 | ||
| Ten Rules Of Friendliness Continued | 00:07:00 | ||
| Recommended Reading | 00:01:00 | ||
| Personality Types | 00:04:00 | ||
| Meet The Blues | 00:03:00 | ||
| Meet The Reds | 00:03:00 | ||
| Meet The Greens | 00:03:00 | ||
| Meet The Yellows | 00:02:00 | ||
| Advanced Profiling | 00:08:00 | ||
| Profiling Bob | 00:05:00 | ||
| Activities To Complete On Friendliness | 00:01:00 | ||
| Body Language - How To Read Your Prospect | |||
| Reading The Body | 00:04:00 | ||
| Social Spaces | 00:06:00 | ||
| Distance Can Change | 00:02:00 | ||
| Three Classes Of Body Language | 00:01:00 | ||
| Aggressive Body Language | 00:03:00 | ||
| Defensive Body Language | 00:03:00 | ||
| Friendly Body Language | 00:03:00 | ||
| Ten Body Language Patterns | 00:01:00 | ||
| The Crossing Pattern | 00:03:00 | ||
| The Expanding Pattern | 00:02:00 | ||
| The Defensive Moving Away Pattern | 00:02:00 | ||
| The Moving Towards Pattern | 00:03:00 | ||
| The Opening Pattern | 00:01:00 | ||
| Preening Pattern | 00:03:00 | ||
| Repeating Pattern | 00:02:00 | ||
| Shaping Pattern | 00:02:00 | ||
| Striking Patterns | 00:03:00 | ||
| The Touching Pattern | 00:05:00 | ||
| Ten Core Patterns Exercise | 00:01:00 | ||
| Personality Type Body Language | 00:03:00 | ||
| Micro Expressions | 00:01:00 | ||
| Seven Common Micro Expressions | 00:05:00 | ||
| Your Body Language The Importance Of Control | 00:03:00 | ||
| Tracking Their Body Language | 00:01:00 | ||
| What Are They Responding To The Three Factors | 00:03:00 | ||
| Moving Them Through The Sale | 00:01:00 | ||
| Body Language Flow | 00:05:00 | ||
| Dealing With More Than One Person | 00:01:00 | ||
| Activities To Complete Body Language | 00:01:00 | ||
| Listening Station - Questioning And Listening | |||
| The Art Of Questioning And Listening | 00:01:00 | ||
| How To Show You Are Listening | 00:02:00 | ||
| Product Based Sales | 00:02:00 | ||
| Needs Based Sales | 00:02:00 | ||
| Needs Analysis Funnel | 00:01:00 | ||
| The Needs Analysis Stages | 00:03:00 | ||
| The Two Types Of Questions | 00:01:00 | ||
| Open Questions | 00:04:00 | ||
| Closed Questions | 00:04:00 | ||
| The Quick Sale Mobile Example | 00:02:00 | ||
| The Quick Sale Training Session Example | 00:03:00 | ||
| The Quick Sale Exercise | 00:03:00 | ||
| The Three Simple Question Technique | 00:04:00 | ||
| The Echo Technique | 00:02:00 | ||
| The 5 Ws | 00:03:00 | ||
| Washing Machine Retail Sale Example | 00:03:00 | ||
| The Five Whys | 00:01:00 | ||
| The Five Whys – George | 00:01:00 | ||
| The Five Whys – Sally | 00:02:00 | ||
| The Five Whys – Terry | 00:02:00 | ||
| Why You Do Not Own A Yacht | 00:01:00 | ||
| Additional Tools | 00:01:00 | ||
| Needs Analysis Mind Map | 00:01:00 | ||
| Needs Analysis Sheet | 00:03:00 | ||
| Questioning And Listening Activities | 00:01:00 | ||
| Negotiation Station - How To Negotiate Successfully | |||
| The Negotiation Station | 00:02:00 | ||
| Core Principles Of Negotiation | 00:01:00 | ||
| Focusing On Them | 00:02:00 | ||
| Everyone Has To Win | 00:04:00 | ||
| Matching Values | 00:03:00 | ||
| The Path Of Least Resistance | 00:02:00 | ||
| Shifting The Weight | 00:06:00 | ||
| The Persuasion Secret | 00:01:00 | ||
| How To Persuade Someone | 00:01:00 | ||
| The Electric Car | 00:02:00 | ||
| The Fashionable Trainers | 00:02:00 | ||
| Competency Levels | 00:03:00 | ||
| Assessing Competency Levels | 00:04:00 | ||
| Features Benefits And Values | 00:02:00 | ||
| The Christmas Tree Negotiation | 00:04:00 | ||
| B2B Value Propositions | 00:03:00 | ||
| Deepening The Value | 00:02:00 | ||
| Over Decorating The Tree | 00:03:00 | ||
| The Big 12 | 00:01:00 | ||
| Authority | 00:04:00 | ||
| Social Proof | 00:03:00 | ||
| Group Identity | 00:02:00 | ||
| Deflecting Fault | 00:02:00 | ||
| Ask For Advice | 00:02:00 | ||
| Compliment Their Negotiations | 00:02:00 | ||
| Reciprocity | 00:02:00 | ||
| Scarcity | 00:02:00 | ||
| Off Set Values | 00:02:00 | ||
| Stepped Commitments | 00:02:00 | ||
| Fear And Hope | 00:02:00 | ||
| Ranked Priorities | 00:07:00 | ||
| Negotiating A Price | 00:01:00 | ||
| The Market Price | 00:02:00 | ||
| The Anchor Price | 00:02:00 | ||
| The Walk Away Price | 00:02:00 | ||
| The First Offer | 00:03:00 | ||
| The Counter Offer | 00:04:00 | ||
| Activities To Complete Negotiation Skills | 00:01:00 | ||
| Objection Handling - How To Handle Objections To The Sale | |||
| Handling Objections | 00:02:00 | ||
| The Golden Rule To Handling Objections | 00:01:00 | ||
| Why Objections Happen | 00:03:00 | ||
| Objection Tags – Tagging Objections | 00:01:00 | ||
| Objection Types | 00:03:00 | ||
| Objection Class | 00:04:00 | ||
| Objection Source | 00:02:00 | ||
| The Objection Clarification Process | 00:01:00 | ||
| The Onion Technique – Peeling Back The Objections | 00:01:00 | ||
| Testing The Objection Type | 00:03:00 | ||
| Classify The Objection | 00:01:00 | ||
| Test The Objection Source | 00:01:00 | ||
| Summarise The Objection | 00:01:00 | ||
| The Objection In Full | 00:01:00 | ||
| Acknowledge The Objection | 00:03:00 | ||
| Acknowledgement Examples | 00:01:00 | ||
| Emotional Objections | 00:04:00 | ||
| Feel Statements | 00:01:00 | ||
| Felt Statements | 00:01:00 | ||
| Found Statements | 00:01:00 | ||
| Feel Felt Found Example | 00:03:00 | ||
| Rational Objection Guidelines | 00:01:00 | ||
| Responding To Rational Objections | 00:01:00 | ||
| Sharing Data And Information | 00:01:00 | ||
| Data Sharing Techniques | 00:03:00 | ||
| Using The Right Techniques | 00:01:00 | ||
| Valid Objections | 00:02:00 | ||
| How To Handle Class Objections | 00:01:00 | ||
| Authority Objections | 00:03:00 | ||
| Types Of Relationship Objections | 00:01:00 | ||
| Existing Relationship Objections | 00:01:00 | ||
| Third Party Relationship Objections | 00:02:00 | ||
| No Relationship Objections | 00:02:00 | ||
| Knowledge Objections | 00:02:00 | ||
| Convenience Objections | 00:02:00 | ||
| Price Objections | 00:03:00 | ||
| Objection Handling Sheets | 00:02:00 | ||
| Removing The Objection | 00:03:00 | ||
| Dealing With Difficult People | 00:01:00 | ||
| Dealing With Difficult People – Use SMART | 00:00:00 | ||
| Grow Some Thick Skin | 00:03:00 | ||
| The Mountaintop Example | 00:02:00 | ||
| Finding Common Ground | 00:04:00 | ||
| Focus On The Issue | 00:02:00 | ||
| A Soft Answer | 00:02:00 | ||
| Stress Fractures | 00:02:00 | ||
| Be Their Only Friend | 00:02:00 | ||
| Types Of Character Traits | 00:01:00 | ||
| The Demander | 00:02:00 | ||
| The Detractor | 00:02:00 | ||
| The Dynamite | 00:02:00 | ||
| The Dumper | 00:02:00 | ||
| The Drainer | 00:02:00 | ||
| The Disappointer | 00:02:00 | ||
| The Dictator | 00:02:00 | ||
| Handling Objections Before The Meeting | 00:02:00 | ||
| Reducing Objections | 00:03:00 | ||
| Setting Up An FAQ Page | 00:02:00 | ||
| Objection Handling Activities To Complete | 00:01:00 | ||
| Closing The Sale | |||
| Destination Station Closing The Sale | 00:01:00 | ||
| Understanding Closes | 00:04:00 | ||
| Understanding Buying Signals | 00:06:00 | ||
| Closing Questions | 00:04:00 | ||
| Activities To Complete Closing The Sale | 00:01:00 | ||
| Selling Season Tickets | |||
| Season Tickets The Biggest Source Of Revenue | 00:01:00 | ||
| Understanding Season Tickets | 00:04:00 | ||
| First Class Passengers – After Sales Care | 00:05:00 | ||
| The Revolution – Practising The Principles | 00:01:00 | ||
| Thank You – Get In Touch | 00:01:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
