Course Description
Course Description
Get instant knowledge from this bite-sized Phone-Based Customer Service Part – 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part – 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation.
Learning Outcome
- Familiarise with building rapport over the phone
- Understand aspects of phone etiquette
- Gain in-depth knowledge of the inbound and outbound calls
- Deepen your understanding of active listening and managing tough callers
How Much Do Customer Service Executives Earn?
- Senior – £38,000 (Apprx.)
- Average – £223,000 (Apprx.)
- Starting – £14,000 (Apprx.)
Requirement
Our Phone-Based Customer Service Part – 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
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Module 01: Aspects of Phone Etiquette 00:31:00 -
Module 02: Building Rapport Over the Phone 00:24:00
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Module 03: Inbound and Outbound Calls 00:16:00
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Module 04: Active Listening and Managing Tough Callers 00:28:00
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Assignment – Phone-Based Customer Service Part – 2
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This course includes:
