Get instant knowledge from this bite-sized Phone-Based Customer Service Part – 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part – 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation.
- Familiarise with building rapport over the phone
- Understand aspects of phone etiquette
- Gain in-depth knowledge of the inbound and outbound calls
- Deepen your understanding of active listening and managing tough callers
How Much Do Customer Service Executives Earn?
- Senior – £38,000 (Apprx.)
- Average – £223,000 (Apprx.)
- Starting – £14,000 (Apprx.)
Our Phone-Based Customer Service Part – 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
|Phone-Based Customer Service Part - 2|
|Module 01: Aspects of Phone Etiquette||00:31:00|
|Module 02: Building Rapport Over the Phone||00:24:00|
|Module 03: Inbound and Outbound Calls||00:16:00|
|Module 04: Active Listening and Managing Tough Callers||00:28:00|
|Assignment – Phone-Based Customer Service Part – 2||00:00:00|
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.