Conflict is an inevitable part of working life. And it’s not always bad.
But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.
And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.
So you need the tools to deal with conflict at work.
And this course will give you them.
More than that, you’ll learn how and why conflict arises, and how to minimize it before it takes hold.
Here are the main topics you’ll cover:
- The sources of conflict
- How to listen
- The effect of personalities on conflict
- The ways people resist imposed ideas
- The signs and stages of conflict escalation
- The steps for de-escalating conflict
- Strategies for resolving conflict
- Five ways to handle conflict
- How to recover a broken (workplace) relationship
Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.
However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles.
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.
Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years’ experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.
We have you covered
However, it’s not all been plain sailing. Three times in 25 years, Mike has had to use his own ‘Breakdown Routine’ to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.
So, you see, we have you covered. This course will give you the tools to:
- Prevent conflict
- Reduce and reverse its escalation
- Handle full blown conflict
- and… recover from the effects of a conflict-induced relationship breakdown.
What Will I Learn?
- Recognize the signs of conflict early, so you have a chance to stop it
- Reduce the incidence of conflict, by listening well
- Understand how conflict escalates, so you can stay calm and stop the escalation
- De-escalate conflict, so you bring your relationship back to normal
- Resolve conflict, using a variety of strategies and tactics
- Develop your resistance to being drawn into conflict
Who is the target audience?
- Managers and supervisors at all levels
- No pre-requisites. If you’re in the world of work, or soon to enter it, you’re ready for this course.
|Introduction to Your Conflict Management Course|
|Welcome to the Course Dealing||00:03:00|
|What are Conflict and Conflict Management?||00:03:00|
|Understand the Keys to Conflict|
|The Rational and Irrational Sources of Conflict||00:03:00|
|The Effects of Respect on Conflict||00:04:00|
|How to Use Respect to Help Resolve Conflict||00:05:00|
|How Misunderstandings Arise... and the Solution|
|How Communication Works||00:05:00|
|How we Listen: The Four Listening Levels||00:05:00|
|How to Listen Well||00:04:00|
|Personality Types in Conflict|
|How Personality Types Conflict||00:02:00|
|How Specific Personalities Clash at Work||00:04:00|
|How to Avoid Personality Clash||00:02:00|
|Escalation of Conflict|
|Resistance: It’s Not Conflict… yet.||00:02:00|
|The Onion Model of Resistance||00:07:00|
|The Signs of Conflict Escalation||00:03:00|
|The Strategies for Handling Conflict||00:06:00|
|Conflict De-escalation Process||00:03:00|
|Conflict Handling Modes – The Thomas-Kilmann Model||00:02:00|
|The Five Thomas-Kilmann Modes||00:06:00|
|Getting Help from a Third Party||00:05:00|
|How to Recover from a Broken (Professional) Relationship||00:05:00|
|Good Conflict and Bad Conflict||00:04:00|
|The Secret to Avoiding Conflict||00:03:00|
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.