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Customer Service Training Course Overview

Anybody who works in or wants to work in a customer-facing role should take this course on customer service skills training. It addresses the core topics of customer care, including responding to complaints, meeting the needs of the consumer, and important communication techniques.

In every sales or retail setting, providing excellent customer service comes first. Gaining the ability to provide exceptional customer service and foster brand loyalty in any capacity involving interaction with customers is what this course will teach you.

You will acquire sophisticated body language and customer communication skills through case studies and hands-on activities, which will help you navigate the range of clientele and scenarios that are typical in any customer service position.

Learning Outcome

  • Learn about the latest advancements and changes in the relevant field.
  • Understand how to apply your theoretical understanding to adjust to any type of work setting.
  • Whenever you need assistance, contact our knowledgeable instructors.
  • Access to course materials created and produced by experts in the field
  • Study whenever and wherever it’s convenient for you.

Why You Should Choose Customer Service Training Course

  • Lifetime access to the course
  • No hidden fees or exam charges
  • CPD Accredited certification on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Download Printable PDF certificate immediately after completion
  • Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
  • Improve your chance of gaining professional skills and better earning potential.

Who is this Course for?

Customer Service Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.


Our Customer Service Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

Course Curriculum

Customer Service Training Course
Module 01: Who We Are and What We Do
Who We Are and What We Do 00:17:00
Module 02: Establishing Your Attitude
Establishing Your Attitude 00:13:00
Module 03: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs 00:12:00
Module 04: Generating Return Business
Generating Return Business 00:15:00
Module 05: In-Person Customer Service
In-Person Customer Service 00:10:00
Module 06: Giving Customer Service over the Phone
Giving Customer Service over the Phone 00:12:00
Module 07: Providing Electronic Customer Service
Providing Electronic Customer Service 00:12:00
Module 08: Recovering Difficult Customers
Recovering Difficult Customers 00:15:00
Module 09: Understanding When to Escalate
Understanding When to Escalate 00:14:00


This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

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