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A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working environment throughout the company and help achieve the employer and employees’ goals at the same time.
Course Highlights
Call Centre & Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.
It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Call Centre & Customer Service Skills Training into 20 modules for teaching you everything you need to become successful in this profession.
To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 6 minutes and it is also possible to study at your own pace.
We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.
For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.
Why You Should Choose Call Centre & Customer Service Skills Training
- Lifetime access to the course
- No hidden fees or exam charges
- CPD Accredited certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Download Printable PDF certificate immediately after completion
- Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.
- Improve your chance of gaining professional skills and better earning potential.
Who is this Course for?
Call Centre & Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.
As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.
Requirements
Our Call Centre & Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path
You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas’ are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.
Course Curriculum
| Customer Service Skills | |||
| Understanding Customer Service | FREE | 00:17:00 | |
| Identifying Customer Expectations | FREE | 00:07:00 | |
| Providing Excellent Customer Service | 00:06:00 | ||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | 00:13:00 | ||
| Call Centre Training | |||
| Module One – Getting Started | FREE | 00:15:00 | |
| Module Two – The Basics (I) | FREE | 00:30:00 | |
| Module Three – The Basics (II) | 00:30:00 | ||
| Module Four – Phone Etiquette | 01:00:00 | ||
| Module Five – Tools | 01:00:00 | ||
| Module Six – Speaking Like a Star | 00:30:00 | ||
| Module Seven – Types of Questions | 01:00:00 | ||
| Module Eight – Bench marking | 00:30:00 | ||
| Module Nine – Goal Setting | 00:30:00 | ||
| Module Ten – Key Steps | 01:00:00 | ||
| Module Eleven – Closing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities | |||
| Call Centre & Customer Service Skills Training- Activities | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Call Centre & Customer Service Skills Training | 00:20:00 | ||
| Final Exam | |||
| Final Exam- Call Centre & Customer Service Skills Training | 00:20:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
