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Learn essential email etiquettes for person to person and business to business email. Enrol the Email Etiquette for Business and explore various tips, hacks and secrets to keep clients happy with proper email etiquette.

The proper etiquette or business communication will increase your online sales, marketing flow and customers. The course focuses on the proper business language and etiquette you should follow while writing an email for business purposes. The techniques of showing professionalism, using appropriate tone and level of formality and the utilizing proper business words will be discussed in the course. The course also trains you when to handle issues or what to do if you send email to the wrong person. The necessity of creating an email subject to clarify your topic and the use of visual components in the email will also be illustrated in the course.

The course is suitable for both the employer and employee and you will master the mandatory email etiquettes by the end of the course.

What you’ll learn

  • You’ll save time and reduce communication frustration
  • You’ll consider visual components of an email, in order to enhance comprehension
  • You’ll know how to manage situations where an email reaches the wrong people
  • You’ll know the circumstances when sending an email is necessary and/or appropriate
  • You’ll create an email subject line which accurately describes the message’s content
  • You’ll be able to use appropriate tone and level of formality in emails


  • You should know how to use a computer at a beginner level

Who is the target audience?

  • This course is for all business professionals who want to be more confident and effective when they write to their clients and coworkers.

Course Curriculum

Module: 01
Introduction 00:01:00
Be Professional 00:02:00
When to Email 00:04:00
Importance of a Subject Line 00:05:00
The Types of Formalities 00:07:00
Module: 02
To CC, BCC or Not to CC 00:06:00
Email Spacing and Flesche Scoring 00:06:00
Email Etiquette Tips I 00:09:00
Email Etiquette Tips II 00:06:00
Train Your Staff 00:01:00
When to and Not to Transfer 00:05:00


This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

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