We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life.
The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You’ll focus on both the skillset and the confidence you need to manage difficult conversations successfully.
You’ll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations.
Difficult conversations are a significant part of every leader’s job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations.
What Will I Learn?
- Understand the circumstances that lead to difficult conversations
- Learn ways of handling difficult conversations
- Understand how to use empathy to facilitate a conversation
- Ask open and supportive questions
- Focus on facts, not personalities
- Use tone and body language to great effect
- Handle challenges whilst remaining calm
- Learn how to reach agreement and close the conversation gracefully
- No prerequisites
|Introduction – Welcome from Alan Stevens||FREE||00:02:00|
|Why Are Some Conversations Difficult?||FREE||00:02:00|
|Set-Up and Room Layout||00:03:00|
|How to Start the Conversation||00:02:00|
|Active Listening and Responding||00:02:00|
|Ask Open and Supportive Questions||00:02:00|
|Focus on Facts, Not Personalities||00:02:00|
|Use of Tone and Body Language||00:02:00|
|Exploring Alternative Solutions||00:01:00|
|How to Close a Difficult Conversation||00:02:00|
|Summary – What We’ve Covered||00:01:00|
|Thank You and Next Steps||00:01:00|
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.