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Difficult Conversations: How To Become a Master of Them

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, …

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Course Description

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life.

The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You’ll focus on both the skillset and the confidence you need to manage difficult conversations successfully.

You’ll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations.

Difficult conversations are a significant part of every leader’s job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations.

What Will I Learn?

  • Understand the circumstances that lead to difficult conversations
  • Learn ways of handling difficult conversations
  • Understand how to use empathy to facilitate a conversation
  • Ask open and supportive questions
  • Focus on facts, not personalities
  • Use tone and body language to great effect
  • Handle challenges whilst remaining calm
  • Learn how to reach agreement and close the conversation gracefully

Requirements:

  • No prerequisites

3 Sections 14 lectures 0 hours 27 mins in total
  • video Introduction – Welcome from Alan Stevens
    00:02:00
  • video Why Are Some Conversations Difficult?
    00:02:00
  • video Preparation
    00:02:00
  • video Set-Up and Room Layout
    00:03:00
  • video How to Start the Conversation
    00:02:00
  • video Active Listening and Responding
    00:02:00
  • video Ask Open and Supportive Questions
    00:02:00
  • video Focus on Facts, Not Personalities
    00:02:00
  • video Use of Tone and Body Language
    00:02:00
  • video Exploring Alternative Solutions
    00:01:00
  • video Handling Challenge
    00:03:00
  • video How to Close a Difficult Conversation
    00:02:00

Course Reviews

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  1. well worth taking this class great tools for life

    5

    great life tools

After successfully completing the course, you will be able to get the and internationally accepted certificate to share your achievement with potential employers or include it in your CV.

Difficult Conversations: How To Become a Master of Them
Original price was: £329.00.Current price is: £19.99.

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