Course Description
We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life.
The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You’ll focus on both the skillset and the confidence you need to manage difficult conversations successfully.
You’ll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations.
Difficult conversations are a significant part of every leader’s job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations.
What Will I Learn?
- Understand the circumstances that lead to difficult conversations
- Learn ways of handling difficult conversations
- Understand how to use empathy to facilitate a conversation
- Ask open and supportive questions
- Focus on facts, not personalities
- Use tone and body language to great effect
- Handle challenges whilst remaining calm
- Learn how to reach agreement and close the conversation gracefully
Requirements:
- No prerequisites
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Introduction – Welcome from Alan Stevens
00:02:00 -
Why Are Some Conversations Difficult?
00:02:00 -
Preparation
00:02:00 -
Set-Up and Room Layout
00:03:00 -
How to Start the Conversation
00:02:00 -
Active Listening and Responding
00:02:00 -
Ask Open and Supportive Questions
00:02:00 -
Focus on Facts, Not Personalities
00:02:00 -
Use of Tone and Body Language
00:02:00 -
Exploring Alternative Solutions
00:01:00 -
Handling Challenge
00:03:00 -
How to Close a Difficult Conversation
00:02:00
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Summary – What We’ve Covered
00:01:00 -
Thank You and Next Steps
00:01:00
well worth taking this class great tools for life
great life tools