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In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport.
The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want.
What Will I Learn?
- Being able to Manage Crisis Communications
- Know how to appear Confident
- Prepare Messages for passengers
- Speak in Sound Bites
- Handle tough questions
Course Curriculum
| Overview | |||
| Crisis Communications Training for Airline Executives Intro | 00:03:00 | ||
| Crisis Communications Training for Airline Executives TV and the Visual | 00:03:00 | ||
| Crisis Communications Training for Airline Executives 4 Goals | 00:03:00 | ||
| Creating Your Message | 00:08:00 | ||
| The Biggest Blunders to Avoid | 00:12:00 | ||
| Crisis Communications Training for Airline Executives 1st Crisis Scenario | 00:02:00 | ||
| Practice on Video | 00:05:00 | ||
| Closing Thoughts | |||
| Crisis Communications Training for Airline Executives Conclusion | 00:02:00 | ||
| Feedback | 00:01:00 | ||
| Course Certification | |||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
