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In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport.

The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want.

What Will I Learn?

  • Being able to Manage Crisis Communications
  • Know how to appear Confident
  • Prepare Messages for passengers
  • Speak in Sound Bites
  • Handle tough questions

Course Curriculum

Overview
Crisis Communications Training for Airline Executives Intro 00:03:00
Crisis Communications Training for Airline Executives TV and the Visual 00:03:00
Crisis Communications Training for Airline Executives 4 Goals 00:03:00
Creating Your Message 00:08:00
The Biggest Blunders to Avoid 00:12:00
Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00
Practice on Video 00:05:00
Closing Thoughts
Crisis Communications Training for Airline Executives Conclusion 00:02:00
Feedback 00:01:00
Course Certification
Order your Certificate 00:00:00

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