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This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication. 

Highlights of the course

  • Learn how to avoid and manage conflicts
  • Learn the elements that might ignite conflicts
  • Discover the steps to pacify a crucial conversation
  • Deliver message without hurting the opposite party
  • Comfortably face a difficult conversation

Who is this Course for?

Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background.


Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses’ are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

Course Curriculum

Preparing for your conversation
Welcome FREE 00:01:00
INTRO FREE 00:05:00
Preparing your problem statement 00:06:00
Delivering your conversation
Getting into the right state 00:07:00
Presenting your problem statement 00:04:00
Asking your critical question 00:03:00
Listening to the other person 00:05:00
Agreeing on next steps 00:03:00
Finishing the conversation 00:03:00
Conclusion 00:03:00
BONUS Section: examples
Example 1 – breaking up 00:07:00
Example 2 – separation at work 00:07:00
Example 3 – Flatmate discussion 00:03:00
Bonus – Crucial conversations 00:03:00
Bonus – Feedback 00:04:00
Additional Resource
Resource : Conflict Management and Crucial Conversations 00:00:00


This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.

No prior qualifications are needed to take this course.

You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!

Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.

Don’t worry if you fail the test, you can retake it as many times as you want.

You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.

We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.

After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.

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