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This is a very important course for those who do not feel much comfortable in handling any conflict or difficult conversation. The course provides a detailed roundup of the subject matter that will leverage the development of your conflict management power. Be prepared to handle even the most uncomfortable conversation tactfully. Through the coursework, the learners will be equipped with steps that can demonstrate clever ways to avoid a probable conflict or pacify a crucial conversation. The learners will get to learn how to deliver their message without hurting the opposite party and maintain a respected communication. 

Highlights of the course

  • Learn how to avoid and manage conflicts
  • Learn the elements that might ignite conflicts
  • Discover the steps to pacify a crucial conversation
  • Deliver message without hurting the opposite party
  • Comfortably face a difficult conversation

Who is this Course for?

Conflict Management and Crucial Conversations is CPD Qualification Standards accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Conflict Management and Crucial Conversations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our courses’ are CPD Qualification Standards accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

Course Curriculum

Preparing for your conversation
Welcome FREE 00:01:00
INTRO 00:05:00
Preparing your problem statement 00:06:00
Delivering your conversation
Getting into the right state 00:07:00
Presenting your problem statement 00:04:00
Asking your critical question 00:03:00
Listening to the other person 00:05:00
Agreeing on next steps 00:03:00
Finishing the conversation 00:03:00
Conclusion 00:03:00
BONUS Section: examples
Example 1 – breaking up 00:07:00
Example 2 – separation at work 00:07:00
Example 3 – Flatmate discussion 00:03:00
BONUS VIDEOS
Bonus – Crucial conversations 00:03:00
Bonus – Feedback 00:04:00
Additional Resource
Resource : Conflict Management and Crucial Conversations 00:00:00

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