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Course Overview
Admin Assistants, Secretaries and PAs play a key role in the smooth running of a business. They are the glue that holds the structure of each working day together. To excel in these roles, you must have a specific set of transferable skills that are crucial for supporting managers, clients and other members of staff. If you are interested in any of these professions and think admin support is the career path for you, then this course is just what you need to get started.
In this Admin, Secretarial & PA Course, you will familiarise with key office procedures, with step-by-step training on how to put together an office procedure guide. It also explores codes of practice such as telephone and business writing etiquette, meeting management, and business communication techniques.
Furthermore, you will build your proficiency in Excel, Word and PowerPoint, learning how to manage data, create professional work presentations and structure your business reports/proposals. Throughout the course, you’ll learn tips and techniques that can be applied to a wide range of professions, from organising your time and prioritising your workload, to building your professional image and dealing with difficult people.
Enrol in this comprehensive course today and add this recognised qualification to your resume!
What You Will Learn
This Admin, Secretarial & PA Course teaches fundamental office procedures, suitable for aspiring Secretaries, PAs, Receptionists, Office Managers and Administrative Assistants. It also provides training on key Microsoft Office programs, building your proficiency in Word, Excel and PowerPoint.
- An Overview of the Office Procedure Guide
- Communication Skills & Techniques
- How to Organise Your Binder & Workspace
- Tips for Scheduling Your Time Efficiently
- How to Work Effectively With Your Manager
- Business Writing & Telephone Etiquette
- Microsoft Word, Excel & PowerPoint Training
- The Fundamentals of Meeting Management
- Must-Have Administrative Soft Skills
- Self-Empowerment Exercises & Strategies
Why You Should Choose This Course From iStudy
Study at your own pace
Full Tutor support on weekdays (Monday – Friday)
Fully compatible with any device
Free Printable PDF Certificate immediately after completion
No prior qualifications are needed to take this course
No hidden fees or exam charges
CPD Qualification Standards and IAO accredited
Efficient exam system, assessment, and instant results
Our customer support team is always ready to help you
Gain professional skills and better earning potential
Enrol today and learn something new with iStudy.
You’ll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We’re sure you’ll be satisfied with this course.
Course Curriculum
| Accredited Office Admin, Secretarial and PA Training (Updated Version) | |||
| Introduction to Admin Support Assistant | 00:17:00 | ||
| Introduction to Personal Assistant | 00:19:00 | ||
| Introduction to Office Administration | 00:15:00 | ||
| Skills of an Effective Administrator | 00:17:00 | ||
| Introduction to Reception and Receptionist | 00:26:00 | ||
| Business Telephone Skills | 00:20:00 | ||
| Representing Your Boss and Company | 00:36:00 | ||
| Business Etiquette | 00:20:00 | ||
| Mail Services and Shipping | 00:28:00 | ||
| Travel Arrangements | 00:25:00 | ||
| Organising Meeting and Conferences | 00:29:00 | ||
| Diary Management and Note taking | 00:25:00 | ||
| Time Management | 00:35:00 | ||
| Record Keeping and Filing Systems | 00:28:00 | ||
| Business Writing Skills | 00:41:00 | ||
| Organisational Skills | 00:26:00 | ||
| Communication Skills | 00:27:00 | ||
| Customer Service | 00:17:00 | ||
| Effective Planning and Scheduling | 00:52:00 | ||
| Invoicing/Petty Cash | 00:28:00 | ||
| Accredited Office Admin, Secretarial and PA Training (Old Version) | |||
| Admin Support | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Getting Organized (I) | FREE | 01:00:00 | |
| Module Three – Getting Organized (II) | 01:00:00 | ||
| Module Four – Managing Time | 01:00:00 | ||
| Module Five – Getting It All Done On Time | 01:00:00 | ||
| Module Six – Special Tasks | 01:00:00 | ||
| Module Seven – Verbal Communication Skills | 01:00:00 | ||
| Module Eight – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Nine – Empowering Yourself | 01:00:00 | ||
| Module Ten – The Team of Two | 01:00:00 | ||
| Module Eleven – Taking Care of Yourself | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Administrative Management | |||
| Module One – Getting Started | FREE | 01:00:00 | |
| Module Two – Why Your Office Needs Administrative Procedures | FREE | 01:00:00 | |
| Module Three – Gathering the Right Tools | 01:00:00 | ||
| Module Four – Identifying Procedures to Include | 01:00:00 | ||
| Module Five – Top Five Procedures to Record | 01:00:00 | ||
| Module Six – What to Include in Your Binder (I) | 01:00:00 | ||
| Module Seven – What to Include in Your Binder (II) | 01:00:00 | ||
| Module Eight – Organizing Your Binder | 01:00:00 | ||
| Module Nine – What Not to Include in the Procedure Guide | 01:00:00 | ||
| Module Ten – Share Office Procedure Guide | 01:00:00 | ||
| Module Eleven – Successfully Executing the Guide | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Organisational Skills | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Remove the Clutter | FREE | 01:00:00 | |
| Module Three – Prioritize | 01:00:00 | ||
| Module Four – Scheduling Your Time | 01:00:00 | ||
| Module Five – To Do Lists | 01:00:00 | ||
| Module Six – Paper and Paperless Storage | 01:00:00 | ||
| Module Seven – Organization in Your Work Area | 01:00:00 | ||
| Module Eight – Tools to Fight Procrastination | 01:00:00 | ||
| Module Nine – Organizing Your Inbox | 01:00:00 | ||
| Module Ten – Avoid the Causes of Disorganization | 01:00:00 | ||
| Module Eleven – Discipline is the Key to Stay Organized | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Personal Assistant | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Working with Your Manager | FREE | 01:00:00 | |
| Module Three – Administrative Soft Skills | 01:00:00 | ||
| Module Four – Effective Time Management | 01:00:00 | ||
| Module Five – Meeting Management | 01:00:00 | ||
| Module Six – Tools of the Trade (I) | 01:00:00 | ||
| Module Seven – Tools of the Trade (II) | 01:00:00 | ||
| Module Eight – Being an Effective Gatekeeper | 01:00:00 | ||
| Module Nine – Organizational Skills | 01:00:00 | ||
| Module Ten – Confidentiality Guidelines | 01:00:00 | ||
| Module Eleven – Special Tasks | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Business Writing | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Working with Words | FREE | 01:00:00 | |
| Module Three – Constructing Sentences | 01:00:00 | ||
| Module Four – Creating Paragraphs | 01:00:00 | ||
| Module Five – Writing Meeting Agendas | 01:00:00 | ||
| Module Six – Writing E-mails | 01:00:00 | ||
| Module Seven – Writing Business Letters | 01:00:00 | ||
| Module Eight – Writing Proposals | 01:00:00 | ||
| Module Nine – Writing Reports | 01:00:00 | ||
| Module Ten – Other Types of Documents | 01:00:00 | ||
| Module Eleven – Proofreading and Finishing | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Self Esteem & Confidence Building | |||
| Module One – Getting Started | FREE | 01:00:00 | |
| Module Two – What Does Self-Confidence Mean To You | FREE | 01:00:00 | |
| Module Three – Obstacles to Our Goals | 01:00:00 | ||
| Module Four – Communication Skills | 01:00:00 | ||
| Module Five – The Importance of Goal Setting | 01:00:00 | ||
| Module Six – Feeling the Part | 01:00:00 | ||
| Module Seven – Looking the Part | 01:00:00 | ||
| Module Eight – Sounding the Part | 01:00:00 | ||
| Module Nine – Powerful Presentations | 00:30:00 | ||
| Module Ten – Coping Techniques | 01:00:00 | ||
| Module Eleven – Dealing with Difficult Behavior | 00:30:00 | ||
| Module Twelve – Wrapping Up | 00:15:00 | ||
| Microsoft Word | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Word | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word for Beginners Accredited Course | 00:00:00 | ||
| Microsoft PowerPoint | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening PowerPoint | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Certified Microsoft PowerPoint for Beginners – Activities | 00:00:00 | ||
| Microsoft Excel | |||
| Module One – Getting Started | FREE | 00:30:00 | |
| Module Two – Opening Excel | FREE | 01:00:00 | |
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel for Beginners CPD & IAO Accredited | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Office Admin, Secretarial & PA course | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Office Admin, Secretarial & PA course | 00:30:00 | ||
FAQs
This course is for anyone who's interested in this topic and wants to learn more about it. This course will also help you gain potential professional skills.
No prior qualifications are needed to take this course.
You can study this course from wherever and whenever you want. You can study at your own pace and from any device. Just log in to your account from any device and start learning!
Yes, there is a test at the end of the course. Once you’ve completed all the modules of the course, you will have to give a multiple-choice test. The questions will be based on the topics of the modules you studied. And of course, you can take the test at any time, from any device and from anywhere you want.
Don’t worry if you fail the test, you can retake it as many times as you want.
You don’t have to wait a minute after your payment has been received, you can begin immediately. You will create your login details during the checkout process and we will also send you an email confirming your login details.
We make the payment process easy for you. You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. We use the latest SSL encryption for all transactions, so your order is safe and secure.
After you complete the course, you’ll immediately receive a free printable PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! You may have to wait for 3 to 9 days to get the hard copy certificate.
